Implementation Specialist

1 week ago


Montréal, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for an Implementation Specialist to join our Hospitality team in Montreal. You will be responsible for facilitating the product orientation and training sessions for new Lightspeed clients (for our Restaurant products) via virtual onboarding sessions. Your goal is to help customers understand the POS software and equip them with all the knowledge they need to get set up and go live running their business, both in store and online

**What you'll be doing**:

- Serving as a Lightspeed product expert, you will be responsible for providing virtual onboarding sessions to new and existing customers, training them on specific aspects of our products, depending on their workflow-specific needs
- Comfortable leading one to one, or one to many sessions, and being able to adapt to the customers' comfort and skill levels.
- Build and maintain an active relationship with the customer to further their satisfaction, business and growth.
- Create and manage documentation & resources that pertains to the product orientations and processes.
- Work with the Customer Configuration Specialists, Launch Coordinators and other internal teams to ensure the customers have what they need in order to ensure a timely and successful launch of their Lightspeed Restaurant product
- Full configuration of software & installation of hardware components: printers, payment terminals, cash drawers, iPad terminal connection, and all other peripherals
- Manage a book of business and act as the project manager to ensure that your customers are moving through their onboarding journey.

**What you need to bring**:
We're a team of 9 people located globally. Our team is responsible for establishing early stage customer satisfaction and product adoption to ensure the success of our customers.
- Experience in customer-facing activities (ideally in a B2B environment)
- Experience in Restaurant/Hospitality
- Experience in training, teaching, onboarding or facilitating orientation sessions
- Good understanding of Restaurant Point of Sale technologies.
- Excellent communication skills in English and French - spoken and written
- Experience with hardware troubleshooting (strong asset)

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.



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