
Operations/charter Assistant
2 weeks ago
**Operations & Charter Assistant**
Diversified Transportation is currently looking for an Operations & Charter Assistant to join our team. Reporting to the Team Lead, this role provides day to day administration support to the Operations Management team and operators for three major divisions. The shift for this position is Monday through Friday from 7:00 am to 3:30 pm.
**Duties and Responsibilities**:
- Perform post-shift reconciliation ensuring schedules are accurate for payroll and billing purposes
- Prepare, organize and implement Services Bids throughout the year
- Provide internal and external clients with operational reporting, i.e. passenger counts, route timings, etc.
- Assist Coach and Site Services drivers with vacation scheduling, vacation pay banking, and payroll concerns
- Maintain accurate and up to date records of unionized employees’ vacations, leaves, absences, bid work, and bus lists
- Liaise with other departments for accurate information related to training, scheduling, and time entry
- Assist Operations with any ad-hoc projects that may arise for internal and external reporting or analysis
- Book camp rooms and flights for employees
- Arrange transportation and accommodations for drivers as required
- Communicate the importance of and participating in improving, the Company’s KPI’s
- Assist operators with any inquiries, directing them to the appropriate department as needed
- Maintain and enhance customer satisfaction by ensuring the highest quality services are provided to clients, owners and end users
- Maintain driver logs in Coach Manager
- Quote charters and specials to prospective clients; help sell charters using knowledge of company standards, experience, equipment, etc.
- Work directly with both established and new clients to ensure their requirements are met; deal with any complaints that arise
- Assign driver to carter coaches; create equipment wash lists and distribute to designated shops on a weekly basis for all charters and high-level tours
- Book recurring weekly specials as well as new work that arises and communicate client required changes to appropriate parties
- Assemble information required by Charter Drivers
- Assist with preparation and finalization of charter run invoices
**Qualifications and Experience**:
- Completion of a college program in Office or Business Administration and/or a minimum 1 year of related work experience
- Minimum 1 year of customer service related work experience
- Strong proficiency in Microsoft Office, specifically Access and Excel at an Intermediate level
- Team player with strong verbal and written communication skills
- High attention to detail and confidentiality and must be fully aware of the sensitivity of the position and act upon it accordingly
- Ability to multi-task in a multi-office/location organization and problem-solve while maintaining flexibility
- Ability to maintain composure and excellent customer service in a fast paced and deadline based environment
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$55,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
Ability to commute/relocate:
- Fort McMurray, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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