Breakfast Attendant

5 months ago

Kingston, Canada Comfort Inn Kingston Full time

**THE OPPORTUNITY**:
BREAKFAST ATTENDANT - FULL TIME

REPORTS TO HOUSEKEEPING MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 77 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NFLD but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Breakfast Attendant position is generally responsible for preparing and replenishing the daily breakfast bar. Offering exceptional service, ensuring guests of the hotel are comfortable and satisfied with their experience. The breakfast attendant must maintain a clean, safe and sanitary environment for guests.

**ACTIVITIES**:
The duties and responsibilities for the Breakfast Attendant include, but are not limited to the following:

- Provide personalized service to all guests.
- Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
- Follow menu requirements as provided by the brand.
- Prepare foods such as fresh fruit, breads, pastries, batters and coffee.
- Stock coffee, juice and milk.
- Set up serving dishes/trays, utensils, cups and other paper products.
- Set out/arranging cold food, such as pastries, cereals, etc.
- Prepare and set up hot food items.
- Restock items consistently throughout the breakfast hours and for the next day.
- Maintain the breakfast area in a clean condition during the hours of operation.
- Clear and sanitize tables and chairs as they are vacated.
- Clean buffet counter and emptying trash as needed.
- Wash serving equipment and return to storage.
- Return reusable food supplies to storage.
- Complete the required cleaning daily, based from the cleaning frequency chart.
- Serve as a pleasant, hospitable host, greet guests and provide assistance.
- Be sure that established service procedures are always followed. Thank the guest and invite them to return.
- Communicate complaints to the Housekeeping Manager or shift supervisor, for immediate service recovery support.
- Responsible to check inventory levels of all food, beverages and supply items on the buffet and replenish them as needed for each day.
- Assist Housekeeping Manager with ordering or purchasing food supplies.
- Adhere to all health and safety guidelines and standards.
- Thorough and complete cleaning requirements on all guest floors, public washroom, stairwells, and interior/exterior public areas, as set by efficiency standards of the hotel.
- Ensure security standards are practiced, to protect guest’s and employee’s privacy and belongings.
- Follow hotel policies in relation to key control, and the security of hotel property, including linens, supply carts, vacuums and storage rooms.
- Meet and exceed guest and co-worker expectations by providing exemplary service and teamwork.
- Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations.
- Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists.
- Clean corridors and vents.
- Wash floor and windows.

**COMPETENCIES WE ARE SEEKING**:

- Provincial serve safe certificate an asset (can be acquired upon hire)
- Active listening skills required to recognize, understand and fulfill guest requirements.
- Ability to work with minimum supervision
- High school graduate or equivalent experience
- Excellent communication skills, must also be able to read and write
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Availability to work early morning shift, any day of the week including weekends and holidays
- Considerable amount of walking
- Lifting
- Pulling
- Pushing
- Operate cleaning equipment
- Reaching heights of approximate

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