Guest Service Team Lead

2 weeks ago


Dartmouth, Canada Shubie Campground - Vintage Vacations Full time

We are seeking a highly organized and detail-oriented individual to join our team as the **Vintage Vacations Guest Services Team Lead / Rental Manager** for our new and growing vacation rental company. This role will be based in Shubie Campground, Dartmouth and will be responsible for managing our fleet of vintage trailers and overseeing the day-to-day operations of the rental business.

**Key Responsibilities**:

- Coordinate with guests to schedule reservations and ensure all necessary information is gathered and communicated prior to their stay
- Handle customer inquiries and resolve any issues that may arise during their stay
- Manage social media, marketing, feedback forums (Trip Advisor, etc.)
- Coordinate with cleaning and maintenance staff to ensure all trailers are in top condition prior to each guest's arrival
- Monitor and update online listing and rental platform
- Develop and implement policies and procedures to ensure smooth operations
- Manage inventory and order necessary supplies
- Prepare reports and financial analysis to measure the performance of the rental business

**Qualifications**:

- 1 Years previous experience in property management, hotel, hospitality or a related field is required
- Strong organizational and problem-solving skills
- Excellent communication and customer service skills
- Proficient in using computer and software such as MS Office and Google Suite
- Knowledge of local regulations and laws related to vacation rentals
- Strong attention to detail and ability to multitask
- Ability to work well in a team-oriented environment
- Previous marketing experience would be an asset
- Experience with vacation rental platforms is also a plus

If you are passionate about creating exceptional guest experiences, have a love for vintage trailers, want to get in on the ground floor of a new business and have a desire to work in a fast-paced and dynamic environment, we would love to hear from you Please submit your resume and cover letter for consideration.

**Job Type**: Seasonal
Contract length: 6 months

**Salary**: $18.00-$20.00 per hour

Schedule:

- Weekend availability

Ability to commute/relocate:

- Dartmouth, NS B2X 2V1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Tourism or hospitality: 1 year (required)

Work Location: One location

Application deadline: 2023-04-21
Expected start date: 2023-05-15



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