Benefits & Retirement Administrator
5 hours ago
**How you will Impact PLATFORM**
The Benefit and Pension Administrator is responsible for administering the company’s benefit and pension program. They are competent in maintaining employee files, managing benefit data, and handling tight deadlines. Multi-tasking and customer service are at the heart of their day-to-day work, ensuring employees’ questions and concerns are promptly answered with care. Within their role, confidentiality is always at the top of their mind. The Benefit and Pension Administrator is professional and discrete, respecting the privacy of both the employees and the company.
**How you will be Successful**
- Maintain a high level of professionalism and sense of urgency to ensure client and/or participant expectations are consistently met
- Review and verify completed benefit enrolment packages for newly eligible employees for accuracy
- Enroll eligible employees in applicable benefits plans, process benefit changes, and advise employees of required/optional benefit changes due to life events
- Track and notify employees of benefit changes due to age/retirement and benefit eligibility due to changes in employment status
- Communicate with employees regarding benefit eligibility and answer any questions
- Work closely with benefit consultant and provider regarding employee benefit changes/additions/inquiries
- Communicate proactively with employees about anticipated benefit adjustments and make accommodations as necessary
- Reconcile monthly benefit invoice and provide details to client monthly
- Prepare and upload weekly pension file to service provider
- Monitor and update RPP set up/terminations as needed and prepare quarterly RPP reports
**Education, Experience, and Qualifications**
- University degree or college diploma
- 1 year of experience in group benefits, including client service, plan administration and benefits analysis
- Successful completion of CEBS, GBA is an asset but not a requirement
- Strong written and verbal communication skills
- Team orientation with strong interpersonal skills
- Possess excellent time management & organizational skills and attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally, at all times, and maintain confidentiality
- Ability to handle and manage multiple tasks simultaneously and with great ease
- Strong work ethic and positive team attitude
PLATFORM offers competitive salaries and benefit plans. As an equal opportunity employer, we value diversity in the workplace. PLATFORM was acknowledged as one of the insurance industry’s top workplaces in 2020 by Insurance Business Magazine. PLATFORM has ranked among the fastest growing companies across all industries in Canada for the past 3 years.
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