Cloud Partner Success Manager
4 weeks ago
Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Partner Success Manager (Long Tail Partners) who is ready to join us in creating a #CyberFit future and protecting the digital world
As Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.
**WHAT YOU'LL DO**
- Know Acronis cloud products stack
- Drive quarter over quarter cloud revenue growth working through assigned partners
- Build and maintain relationship with all accounts in assigned partner list
- Activate and enable new partners with Acronis sales and marketing tools and programs
- Train and guide new and existing partners through onboarding and enablement stage equipping with all needed knowledge, resources and tools for existing and new products
- Support partners on daily basis on business and technology development
- Make partners sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner
- Drive partner's satisfaction being trusted advisor and single point of contact on the entire partner lifecycle
- Put maximum efforts to avoid churn and retain a partner
- Maintain a regularity/frequency of contact with every partner depending on priority
- SLA to partner's request - ideally 2-3 hours, but not more than 1 business day
- Co-operate with all related departments at Acronis to resolve partner's issue
- Escalate partner's issue to a Manager in case a delay/lack of response/inability to help from other departments
- Use main tools in daily communication with partners, Zoom (preferably video calls)
- Maintain notes for all his/her partners in Salesforce - Partner Profile, Account Plan, Relationship History
- Monitor performance of managed partners on Power BI and using other corporate tools and resources
- Regular calls with Cloud Distributors to validate and review list of newly signed Partners, match performance
**WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)**
- Equivalent industry experience
- Channel sales\ Partner account manager \ Channel development position within a software vendor, with a minimum of 3+ years sales and marketing experience in the software industry
- In depth channel and field sales experience with understanding of cloud market business model
- Strong presentational, communication and interpersonal skills with the ability to clearly articulate product's different features and answer all customer questions
- Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities
- Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies
- Highly persistent in follow-up conversations, negotiations and closing sales skills
- Strong interpersonal, planning and time management skills
- Fluent English
**WHO WE ARE**
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
LI-VB1
We have other current jobs related to this field that you can find below
-
Cloud Partner Success Manager
3 weeks ago
Toronto, Canada Acronis Full timeAcronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Partner Success Manager (Long Tail Partners) who is ready to join us in creating a...
-
Partner Success Manager
1 week ago
Toronto, Ontario, Canada Companial Full timeAbout CompanialCompanial is the largest and fastest-growing, international network of Microsoft Dynamics partners. We support our partners - Resellers and ISV's - with services aimed at growing revenue, lowering costs, and improving profitability. We are an official Value Add SMB Distributor for Microsoft Dynamics and a Microsoft Indirect Provider. We...
-
Smb Azure Partner Success Manager
4 weeks ago
Toronto, Canada Microsoft Full timeIn SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be...
-
Customer Success Manager
3 weeks ago
Toronto, Canada Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Sales Growth Specialist
3 weeks ago
Toronto, Canada TRIELLA - Your IT Success Partner Full time_**TRIELLA is an award-winning global MSP. We were ranked top 75 globally, top 3 in Canada and top 2 in Ontario in 2023 by Channel Futures. Come join our diverse and fun team!**_ **ABOUT US** TRIELLA is a growing IT firm that is the trusted IT Success Partner of Canadian lower to middle market professional service firms (incl. law, accounting, engineering,...
-
Customer Success Manager
4 weeks ago
Old Toronto, Canada IBM Computing Full timeIBM Customer Success Manager - Public Cloud in Toronto , Ontario IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready...
-
Customer Success Manager
1 month ago
Old Toronto, Canada IBM Computing Full timeIBM Customer Success Manager - Public Cloud in Toronto , Ontario IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready...
-
Customer Success Manager
1 month ago
Old Toronto, Canada IBM Computing Full timeIBM Customer Success Manager - Public Cloud in Toronto , Ontario IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready...
-
Customer Success Manager
4 weeks ago
Old Toronto, Canada IBM Computing Full timeIBM Customer Success Manager - Public Cloud in Toronto , Ontario IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready...
-
Customer Success Manager
1 month ago
Old Toronto, Canada IBM Computing Full timeIBM Customer Success Manager - Public Cloud in Toronto , Ontario IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready...
-
Customer Success Manager
1 week ago
Toronto, Canada IBM Full timeIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Partner Success Manager
1 month ago
Toronto, Canada Ocado Group Full timeThe Ocado Smart Platform (OSP) is a modular, scalable software and hardware solution supporting highly automated customer fulfillment warehouses (CFCs) integrated with a fully-fledged grocery e-commerce platform. The vision is to provide large brick-and-mortar retailers across the globe with an online service using our disruptive technology. Partner...
-
Partner Success Manager
4 weeks ago
Toronto, Canada Ocado Group Full timeThe Ocado Smart Platform (OSP) is a modular, scalable software and hardware solution supporting highly automated customer fulfillment warehouses (CFCs) integrated with a fully-fledged grocery e-commerce platform. The vision is to provide large brick-and-mortar retailers across the globe with an online service using our disruptive technology. Partner...
-
Sales Growth Specialist
1 week ago
Toronto, Ontario, Canada TRIELLA - Your IT Success Partner Full time_TRIELLA is an award-winning global MSP. We were ranked top 75 globally, top 3 in Canada and top 2 in Ontario in 2023 by Channel Futures. Come join our diverse and fun team_ABOUT USTRIELLA is a growing IT firm that is the trusted IT Success Partner of Canadian lower to middle market professional service firms (incl. law, accounting, engineering, architects),...
-
Toronto, Canada CDW Full timeThe Customer Success Manager (CSM) role focuses on full-stack solution sale and adoption as well as ongoing customer satisfaction. This role is responsible for working with sales, solutions, services, and channel teams to plan and organize customer success strategies. The incumbent has strong customer management and business consultancy skills and is...
-
Partner Success Manager
3 weeks ago
Toronto, Canada Quickpass Cybersecurity Full time**Partner Success Manager** **Who we are** Quickpass Cybersecurity (“CyberQP”) is a rapidly growing venture backed Software as a Service (SAAS) provider of Helpdesk Security Automation and Privileged Access Management (PAM) solutions for the Managed IT Services (MSP) industry. MSPs in 13 countries depend on CyberQP to deliver its critical solutions....
-
Partner Success Manager
4 days ago
Toronto, Canada ResQ Full time**ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...
-
Sr Partner Manager- SI Partners
1 week ago
Toronto, Canada Workday, Inc. Full timeAbout the Role This incredible opportunity is to lead partner relationships and outcome driven results with a portfolio of Regional and Boutique Partners at Workday. Working in concert with the Partner Sales and Services leadership team, the Partner Manager drives practice growth, solution identification, co-innovation and go-to-market plans within North...
-
Partner Development Manager
1 week ago
Toronto, Canada Amazon Web Services Canada, Inc. Full time3+ years of business development, partnership management, or sourcing new business experience We are always looking to improve and we also recognize there are many ways to lead and partner. We’re looking for a Think Big leader with diversity in thought who can add to our company skill set by bringing their unique industry knowledge and creativity to our...
-
Customer Success Manager
2 weeks ago
Toronto, Canada Vena Solutions Full timeThis is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ **About the role**: Vena Solutions is looking for a Partner Customer Success Manager (CSM) to join the team. As a Partner CSM, you will own a portfolio of customers who have relationships with...
