Intake Specialist

2 weeks ago


New Westminster, Canada Douglas College Full time

**Position Details**:

- Position Information

**Location**
- See Work Arrangements

**Salary Range**
- $30.30 to $32.80 per hour. Salary is based on education and experience.

**The Opportunity**

**WHO WE ARE**

**Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.**

**Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.**

**WHAT WE OFFER**
- We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.
- Transit-accessible campuses
- Hybrid work arrangements for eligible positions
- Competitive salaries
- Excellent Health and Dental Benefits for eligible positions
- Defined-Benefit Pension Plan for eligible positions
- Professional Development funding
- Access to our Fitness Centres and Classes

**For more benefits information,**click here****

**WHAT IT TAKES**

**Client Engagement & Application Management**:

- Welcome new Clients warmly, ensuring they feel comfortable and supported during registration;
- Connect with Client to review their OES Application;
- Assist Clients with completion of intake including:

- Obtaining BCeID
- Registration in OES
- Completion of Client Questionnaire
- Assess Eligibility for Case Management and when appropriate schedule appointment with a Career Coach;
- Review needs determination assessments as per WorkBC guidelines to identify appropriate interventions and access to services;

**Client Support & Services**:

- Provide relevant information to Clients about WorkBC Employment services, including job search assistance, employer connections, and career planning resources;
- Introduce Clients to the services offered through the resource room;
- Refer Clients to community resources based on need;
- Provide support and assistance in the resource room.

**Team Collaboration & Communication**:

- Communication with Career Coaches and Employment Placement Specialists to keep them informed about Intake appointments and progress;
- Collaborate and case conference with the team to enhance service delivery and Client support;
- Attend and participate to contribute ideas and information in team meetings.

**Administrative Tasks**:

- Follow and contribute to Douglas College’s ISO 9001 quality management system;
- Provide monthly reports to the centre manager on program activities including Client numbers and referrals made;
- Carry out miscellaneous administrative tasks as required to support the team and Client service delivery.

**To Be Successful in this Role You Will Need**:
**Education**
- 2 years Post-secondary education in a related field such as career development, human services, social work or employment counseling;
- Certified Career Development Practitioner (CCDP) certification or willingness to pursue it is an asset.

**Experience**
- Experience with Client intake services or customer service where helping clients feel welcome and supported is a focus;
- Familiarity with employment services and work with Clients who have complex barriers (e.g., mental health, disability, long-term unemployment) and diverse cultural backgrounds;
- Knowledge of the local labour market and employment trends;
- Experience using government reporting and database systems is preferred;
- Experience conducting needs assessments for employment services is preferred.

**Skills**
- Strong communication skills: written, oral and active listening to understand and respond to Client needs;
- Interpersonal skills: Ability to establish rapport and maintain professional relationships;
- Problem-solving abilities: Skill in identifying and resolving issues that may arise during Client intake and registration processes;
- Technological proficiency: Proficient in MS Office Suite and online meeting platforms and the ability to efficiently learn new software tools; Organizational skills: Ability to manage multiple Client files, maintain records, and conduct follow up.
- **Competencies**
- Client-centered approach: A commitment to providing a welcoming and supportive environment, with sensitivity to the diverse needs and backgrounds of Clients;
- Team collaboration: Ability to work effectively and collaborate with colleagues to ensure seamless service delivery;
- Adaptability: Flexibility to work in a dynamic, performance-driven env


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