Field Tech/ Desktop Support Technician

2 weeks ago

Markham, Canada NTT DATA Full time

**Client Desktop Role**:

- Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers.
- Responsible for installing and maintaining all works station hardware and client software.
- Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction.
- Adhere to all processes, policies, and practices of NTT and the customer. Responsibilities include but are not limited to:

- On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
- Serve as company liaison with customer on technical issue associated with duties
- Install and support both Hardware and software components for end user devices
- Evaluate system configurations and software to ensure effective use of resources
- Provide level 1 technical support and incident management functions
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
- Provide project support as needed

**Client Desktop Support Role Responsibilities**:

- Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers
- Responsible for installing and maintaining all works station hardware and client software
- Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction
- Adhere to all processes, policies, and practices of NTT and the customer.

**Additional Responsibilities include but are not limited to**:

- On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals
- Serve as company liaison with customer on technical issue associated with duties
- Install and support both Hardware and software components for end user devices
- Evaluate system configurations and software to ensure effective use of resources
- Provide level 1 technical support and incident management functions
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
- Provide project support as needed

**Expected physical condition: This position is a physical demanding position, which can include: routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and the need to be able to lift 50 lbs.

**Expected Local Travel: There may be times where you need to travel to nearby client locations. This local commuting is dependent on addressing necessary tickets that may come in that will need assistance.

**Basic Requirements**:

- 4+ years' experience desktop, deskside, and / or hardware support experience

**Highly Preferred Skills**:

- A+ desktop certification is highly preferred
- Working within ServiceNow is a plus
- Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
- Knowledge/experience of Linux/Unix operating systems may be required
- Strong client service skills
- Strong verbal and written communication skills
- Manages escalated client situations with a focus on building positive client relationships
- Excellent understanding of internal service processes and able to articulate these to clients
- Strong technical and product knowledge
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Undergraduate degree or equivalent combination of education and work experience

INDICS

  • IT Support Technician

    5 days ago

    Markham, Canada Venture Computers of Canada Inc. Full time

    Venture IT Managed Services: Join Our Dynamic Team! At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting...

  • IT Support Technician, Jr

    22 hours ago

    Markham, Canada Radeon Technologies Full time

    **About the company** Our mission is simple: make technology an asset for your business not a problem. Radeon Technologies, MSP, authorized NCR partner and provider of the #1 POS in North America. NCR Aloha POS, provides customized technology systems & solutions for today's Hospitality Industry. We take pride in providing service and support to some of the...

  • Technical Support Specialist

    Found in: Appcast CA A2 P - 2 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    Found in: Whatjobs CA C2 - 2 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    Found in: Appcast CA A2 P - 2 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software DeploymentRole: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Technical Support Specialist

    Found in: Whatjobs CA C2 - 2 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software Deployment Role: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Technical Support Specialist

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software DeploymentRole: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Markham - Technical Support Specialist

    4 days ago

    Markham, Canada Miller Transit Limited Full time

    MILLER WASTE SYSTEMS **Title**: Technical Support Specialist **Location**: Miller Waste Systems Inc. - Markham Corporate **Reporting to**: IT Manager **Hours**: Monday - Friday (8:00am to 5:00pm) **Description**: Miller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management and diversion, providing governments and...

  • IMAC/Desktop Technician

    Found in: Talent CA C2 - 2 weeks ago

    Markham, Canada PeopleToGo Full time

    IMAC Technician – Level 3Location: Cold Lake, ABContract:  2 monthsStarts:  March 2012 Available to work flexible work schedules as required Overview:Our client is seeking two IMAC Technician to assist with a Global PC & Laptop refresh project in Cold Lake, Alberta.   Responsibilities: • Perform intermediate IMAC (installs, moves, add, changes)...

  • Bilingual Tech Line Analyst

    7 days ago

    Markham, Canada Honda Canada Full time

    **Job Description**: The role of the Bilingual Tech Line Analyst - Motorcycle, Power Equipment & Marine is to assist Honda/Acura dealer technical staff with the troubleshooting of complex mechanical and electrical contentions and report any recurring quality or technical problems internally. The role will support, coach and mentor dealer fixed operations...

  • In-Field Technician

    Found in: Jooble CA O C2 - 1 week ago

    Markham, ON, Canada AeroBarrier Full time

    We are looking to hire a detail-oriented in-field Technician to apply the AeroBarrier process on residential, high-rise and commercial projects. The Technician will be skilled in operating, cleaning, adjusting and repairing the applicable systems. You will guide and advise the customer and crew members on reducing air leakage in structures by identifying...

  • Geotechnical Field Technician

    2 days ago

    Markham, Canada exp Full time

    **Geotechnical Field Technician** **Markham, ON** At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world’s most complex challenges. Here,...

  • IT Support Technician

    2 days ago

    Markham, Canada Insix Full time

    ** Must have a car as some travel is required - Compensation Provided ** Seeking an enthusiastic IT Support Specialist with the following: **Technical Requirements**: - REQUIRED MINIMUM of 7 years experience supporting servers and end users - Proven Experience working with Windows 10, Server 2012/16/19 in a business environment - Experienced in supporting...

  • IT Support Technician

    2 weeks ago

    Markham, Canada Insix Full time

    ** Must have a car as some travel is required - Compensation Provided ** Seeking an enthusiastic IT Support Specialist with the following: **Technical Requirements**: - REQUIRED MINIMUM of 7 years experience supporting servers and end users - Proven Experience working with Windows 10, Server 2012/16/19 in a business environment - Experienced in supporting...

  • IT Support Technician

    2 weeks ago

    Markham, Canada Insix Full time

    ** Must have a car as some travel is required - Compensation Provided ** Seeking an enthusiastic IT Support Specialist with the following: **Technical Requirements**: - REQUIRED MINIMUM of 7 years experience supporting servers and end users - Proven Experience working with Windows 10, Server 2012/16/19 in a business environment - Experienced in supporting...

  • Repair Technician

    2 weeks ago

    Markham, Canada Asus Computer International Full time

    **Essential Duties and Responsibilities**: As a Repair Technician, you will be responsible for diagnosing, troubleshooting, identifying parts needed, and repairing hardware issues on customers’ laptops and tablets. You will also be expected to up meet set KPI and quality standards. **Main daily duties include**: - Receive assigned product from warehouse,...

  • Senior Civil Engineering Technician

    2 weeks ago

    Markham, Canada King EPCM Full time

    King EPCM is looking to fill two (2) full-time civil-engineering related field technician position. This position is for an experienced civil engineering technologist or technologist (C. Tech or C.E.T as per OACETT) to independently conduct site visits, conduct topographic surveys, create civil engineering drawings, and write professional reports. Under the...

  • Senior Civil Engineering Technician

    2 weeks ago

    Markham, Canada King EPCM Full time

    King EPCM is looking to fill two (2) full-time civil-engineering related field technician position. This position is for an experienced civil engineering technologist or technologist (C. Tech or C.E.T as per OACETT) to independently conduct site visits, conduct topographic surveys, create civil engineering drawings, and write professional reports. Under the...

  • Senior Civil Engineering Technician

    2 weeks ago

    Markham, Canada King EPCM Full time

    King EPCM is looking to fill two (2) full-time civil-engineering related field technician position. This position is for an experienced civil engineering technologist or technologist (C. Tech or C.E.T as per OACETT) to independently conduct site visits, conduct topographic surveys, create civil engineering drawings, and write professional reports. Under the...