Full-time or Part-time: Customer Experience

6 months ago

Regina, Canada Knight Archer Insurance Full time

If you are a problem-solver with an energetic and friendly attitude and a passion for exceptional customer service and continued learning then keep reading

Knight Archer Insurance (KAI) is looking for a part-time **Customer Experience Specialist** based in our Regina offices.

**Get to Know Us**:
Knight Archer Insurance is the largest locally operated insurance brokerage in Saskatchewan and has been in operations for over 40 years. With humble beginnings in 1981 to current operations that span three provinces, we truly believe in our mission statement, “...making life easier.”

With over 150 insurance professionals in 10 communities and 15 locations, Knight Archer offers the most extensive service network in Saskatchewan. We are a full-service brokerage offering motor license issuing, personal and commercial, as well as life and group insurance. The team is rounded out with IT, Finance, and Human Resources divisions that allows us internal support for all areas of operations.

Knight Archer Insurance is an active partner in all the communities we serve and our culture is structured around our core pillars: outstanding customer experience, best business practices, a healthy workplace, a responsible environmental partner, and strong community partnerships.

We strive to create the best experience for our team by creating an inclusive, diverse, and collaborative environment that encourages learning and problem-solving on a daily basis.

**A Day in the Life**:

- Primary phone contact for all clients.
- Issuing registrations and plates to clients for vehicles.
- Processing payments by cash, debit, credit, or personal cheque on client accounts while maintaining confidentiality.
- Contacting SGI support service while maintaining a positive working relationship.
- Accurately processing and recording payment for personal insurance policies.
- Working with computer programs such as Microsoft Office, SigXP, and SGI auto fund.
- Continuously learning and keeping up-to-date with SGI training sessions and online modules.
- Answering calls and redirecting the clients to the correct department.
- Behind the scenes, not client-facing customer service role.
- Collaborating with teammates and other departments in a timely and effective manner.

**What You Bring to KAI**:

- Exceptional communication and conflict management skills.
- Flexibility in scheduling which includes evenings and weekends.
- Exceptional organizational and prioritization skills.
- Exceptional time management and multi-tasking abilities that allow you to meet tight deadlines.
- Working proficiency in English, both written and verbal (bonus points for multilingualism).
- Respectful of one’s time and the ability to work on a defined schedule—punctual.
- Ability to work well both independently and collaboratively.
- Strong sense of personal ethics and the ability to maintain confidentiality.

**Education and Experience**:

- 1-2 years in customer service.
- Minimum grade 12 diploma, with bonus points for post-secondary work that is related to the position (office education, administration, etc.)
- Experience working in an office environment is preferred, but not necessary.
- Bonus points for additional certifications relating to any of the software mentioned.

*KAI is an equal opportunity employer that values a diverse workforce of creative minds.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16-40 per week

**Salary**: From $16.00 per hour

**Benefits**:

- Employee assistance program
- RRSP match
- Wellness program

Schedule:

- 4 hour shift
- 8 hour shift

Work Location: In person

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