Customer Care Representative

2 weeks ago

Unionville, Canada RubiconPath Full time

**About us**

Our Client is one of North America’s most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years. They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, they have the knowledge, equipment, and staff to deliver a comprehensive solution from design to implementation to billing. They are focused on maintaining strong customer relationships and value team collaboration to achieve the goals.

**Position Summary**

This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us. Must be fluent in English & Spanish. The role is facing the Canadian and US marketplace.

We offer flexible work hours and hybrid working options to help balance the competing demands of work and personal life.

**Responsibilities**:

- Canceling and re-billing corrections
- Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
- Responding to telephone service requests in a fast paced environment on a queue; incoming calls
- Setting up & maintaining customer accounts including various billing /payment programs
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions

**Qualifications**:

- Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
- Minimum high school diploma or equivalent experience / training.
- Multi-lingual skills and previous experience in the utilities industry a definite asset
- Strong inter-personal skills and ability to work well in a fast paced team environment
- Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
- Strong analytical / problem solving skills
- Ability to remain calm and professional in stressful situations
- Good keyboarding skills with experience with both Word and Excel software
- Experience working in multiple systems
- Working knowledge in CCB Oracle system, Genesys cloud system and Sharepoint is a definite asset
- Ability to adapt to a changing environment
- Strong organizational and prioritization skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call Centre inbound/outbound: 2 years (required)

**Language**:

- Spanish (required)

Work Location: Hybrid remote in Unionville, ON L6G 1B3

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