Service Advisor

1 week ago

Oshawa, Canada Fraser Auto Group Full time

**Fraser Auto Group ** is seeking 1 amazing Automotive Service Advisor to add to our well established award winning team. We are seeking the best of the best, average just won’t do

What are some of the things that differentiate us from other opportunities that may be out there?
- Fraser Auto Group offers a competitive bonus structure. High achievers expect and deserve fair compensation. Assisting clients with mínimal services will not negatively affect your compensation. Our pay plan is not based strictly on Hrs. per RO average
- Our CSI structure compensates fairly.
- Engaged management that wants you to succeed. Guidance and mentoring is always available.
- Work life balance 1 Saturday shift per month, with a lieu day off.
- A positive and friendly work environment. Sick of being drowned in a constantly negative and toxic workplace? You won’t find that here. All departments and staff work together in a unique family run dealership.

We wish to add someone that understands the changes in the industry and welcomes serving our customers in the most convenient way possible for our valued clients.

**Requirements**:

- A valid Ontario driver’s license and a clear driving record.
- Must have Dealership experience-Ford Dealership experience is an asset but not required
- An ability to sell recommended maintenance services
- Great customer service skills
- Maintain a peak customer satisfaction level (CSI).
- Professional dress appearance.
- Process oriented

**Qualifications**:

- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers and coworkers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Team oriented and self-motivated
- Able to work with little supervision

**Automotive Service Advisor basic responsibilities**:

- Greet and accommodate customers promptly.
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Receive and document proper authorization before any additional repairs are performed.
- Answer all telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry; advise client’s regarding vehicle problems (such as if they should tow in, Bring in immediately, check or add oil, etc).
- Estimates cost and completion time/settles customer accounts.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
- Look into customer history; inspects vehicle and recommends additional needed service.
- Check on progress of repair throughout the day; contact customers regarding any changes in estimates on promised times, Obtains customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Review every finished repair order for correct information, pricing, and accuracy.
- Review vehicle report cards and invoice details with all customers.
- Ensure repair orders are paid, processed and closed promptly.
- Ensure that your work area is kept tidy.
- Perform other tasks, based on management requirements and instructions.
- Explain technical information about repairs to customers using easy to understand terminology.
- Keep up-to-date on all information pertinent (e.g., dealership policies and procedures) to the Service Consultant position; Complete manufacturer training as required and by deadlines given.
- Show honesty toward customers while showing empathy for their problems and concerns.
- Clearly understand issues and demonstrate a willingness and desire to follow through on what needs to get done.
- Take ownership over problems and show creativity in dealing with difficult problems. Ensures that customer complaints are handled tactfully, promptly, with genuine concern.
- Take the initiative to exceed customer satisfaction, especially if it requires overcoming obstacles

**Fraser Auto Group’s Competitive Benefits**:
Support in career advancement
Robust training and development programs
Life Insurance, Accidental Death & Dismemberment
Comprehensive Health & Dental and extended Health Care
Employee Assistance Program
Only qualified applicants will be contacted. No phone calls please.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$70,000.00 per year
Schedule:

- 44 hour work week

**Experience**:

- service advisor: 2 years (required)

Work remotely:

- No

COVID-19 precaution(s):

- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

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