Guest Services Manager
3 weeks ago
Education: Other trades certificate or diploma
- Experience: 1 year to less than 2 years
**Work site environment**:
- Non-smoking
- Air conditioned
**Work setting**:
- Hotel, motel, resort
**Tasks**:
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Perform front desk duties
- Prepare marketing plans
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
**Supervision**:
- More than 20 people
- Staff in various areas of responsibility
**Computer and technology knowledge**:
- MS Word
- MS Excel
- MS Office
- MS Outlook
- MS Windows
**Work conditions and physical capabilities**:
- Attention to detail
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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