Supplier Success Representative

3 weeks ago

Calgary, Canada LodgeLink Full time

LodgeLink is a caring company that applies innovative technology to transform workforce travel. We collaborate and share in a relentless pursuit to deliver superior customer experiences and help our customers get where they need to be. As a LodgeLink employee, you’ll join an agile, inventive, and dependable team with a bold vision to be the ecosystem for workforce travel.

We look for exceptional, diverse people with an entrepreneurial spirit who want to join an innovative and rapidly growing company that is focused on customer success. People with a can-do team attitude, who are at their best when the pressure is on. If you thrive in a fast-paced environment and want a career, not a job, we might be made for each other.

LodgeLink’s Supply & Project Success team has a temporary, fixed-term contract for a Supplier Success Representative in Calgary, AB. This role is on-office with 20% flexibility to work remotely and is a 3-month contract for now, with the possibility of further extensions or becoming permanent.

This position reports to the Team Lead, Supply & Project Success and plays a key role in our users’ experience. The Supplier Success Representative is responsible for educating suppliers on the benefits of LodgeLink, teaching suppliers how to best configure their property on LodgeLink and how to handle LodgeLink reservations. The Supplier Success Representative also maintains the accuracy of properties listed on LodgeLink and provides valuable feedback to our product development team on required modifications or new features.

**Responsibilities**:

- Supplier Onboarding and Education _
- Works with Supplier Partners to procure rooms for client projects. Works closely with Project Success Representatives to secure and manage large crew reservations
- Work to provide suppliers with log-in credentials, and educate them to provide their own content on the online marketplace
- Identifies key topics where additional training material is required
- Develops training materials to assist with demonstrations and self-serve learning (done in conjunction with the marketing team)
- Liaise with the Customer Experience, Customer Success, Product and Billing Admin team to communicate with hotels & lodges when missing folios, reservation confirmations etc.
- Register for and attend conferences to promote LodgeLink
- Maintain Supplier Inventory on our Portal:_
- Work closely with the team to ensure accuracy and integrity of the supply listed on the online marketplace
- Successfully master the front end of our online marketplace, as well as the administration portal, to efficiently build properties, rates, and amenities, and deliver training to suppliers
- Build new properties, update rates, amenities and overall content as required
- Assist with testing of new product features

**Qualifications**:

- Comfortable developing and delivering impactful presentations and demonstrations
- Willingness to learn the key processes related to booking and managing workforce accommodation
- Willingness to learn basic terminology and process flows related to inbound and outbound room rates, margins and fees
- Attention to detail
- Strong numeracy skills
- Strong active listening skills
- Strong communication skills: internal & external customers
- Strong problem-solving skills
- Strong computer skills including a great interest in learning new systems
- Must be fluent in English both oral and written
- Must be willing to travel as required

**Preferred Qualifications**
- 2+ years’ experience customer service, dealing with different systems
- Experience working in one of the following industries: software; software as a service; hospitality; travel management companies; travel agencies

**We are an Equal Opportunity Employer**

Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

LodgeLink is a Black Diamond Group Company. Black Diamond Group is a publicly-traded company with nearly 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia.

Company: LodgeLink

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