Parts Clerk

1 month ago

Edmonton, Canada Trail Appliances Ltd. Full time

**Why Trail?**

**The Perks**

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts

**The Role**

As a Parts Clerk Trail Appliances, you will play a crucial role in managing the procurement and inventory of parts, supporting the overall efficiency of our operations. Reporting to the Parts and Service Manager, you will be responsible for investigating and resolving customer complaints, managing parts flow, maintaining accurate records, and contributing to effective inventory controls. **This is a temporary position ending November 2024**

**What you will be doing**
**Investigate and Assist in Resolution of Customer Complaints**:

- Ensure timely resolution of customer complaints.
- Forward unresolved issues to service providers or managers as needed.

**Parts Flow**:

- Identify, source, and record part numbers.
- Order from appropriate suppliers.
- Source alternatives for back-ordered parts.
- Monitor and report severely delayed orders.
- Ensure accurate billing information for incoming parts orders.
- Receive, store, reallocate, and return parts as needed.
- Update computer systems with relevant information.

**Recordkeeping**:

- Organize and store purchase orders.
- Maintain filing and storage of work orders.

**Inventory**:

- Follow and maintain inventory management processes.
- Participate in inventory counts and audits.
- Assist in developing effective inventory controls.

**To be successful in this role, you ideally have**
- **Organizational Skills**: Ability to maintain and organize parts inventory effectively.
- **Attention to Detail**: Strong attention to detail in identifying and recording part numbers.
- **Basic Computer Skills**: Proficiency in data entry, inventory management, and order processing.
- **Communication Skills**: Effective communication with suppliers, colleagues, and team members.
- **Basic Mathematical Skills**: Ability to perform basic calculations and measurements.
- **Problem-Solving Skills**: Capacity to find alternative part options and address discrepancies.
- **Teamwork**: Willingness to collaborate with maintenance staff, purchasing personnel, and supervisors.
- **Adaptability**: Ability to handle changing priorities and work in a fast-paced environment.
- **Time Management**: Strong time management skills to prioritize tasks and meet deadlines.
- **Basic Knowledge of Parts and Inventory**: Some familiarity with different parts and general inventory management principles.
- **Physical Requirements**: Ability to handle job responsibilities with mínimal lifting (tasks typically not exceeding 25 lbs).

**Compensation**
$16.50/hr to $17.50/hr

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader

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