Internal Advisor

2 weeks ago

Sherwood Park, Canada Sherwood Dodge Full time

**Sherwood Park Dodge Chrysler Jeep Ltd** is one of the region's largest and best dealerships, serving the Sherwood Park and surrounding community in Alberta for many years. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers

An Internal Advisor is well versed in customer service, product offerings, and inventory needs. The job encompasses the proper satisfaction of customer and vehicle related concerns, meeting predetermined service objectives, and the thorough and accurate performance of designated administrative activities.

Job Duties:

- Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
- Work as the liaison between the sales and service department.
- Communicate with Sales Managers and Sales Associates.
- Sell the proper repairs and/or services responsive to the customer’s perceived needs.
- Properly and thoroughly write repair orders for the categories of work designated by management.
- Separate and distribute repair order copies according to department policy.
- Maintain and update all open repair orders daily.
- Provide additional vehicle problem/complaint information to the technicians as requested.
- Maintain communication with technician staff regarding job status changes.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently.
- Remain continuously updated on the shop’s workload to determine the type of work the technicians can quickly accommodate.
- Ensure that the daily inventory of technicians’ time is consistently sold to service customers.***
- Must follow all company safety policies and procedures.
- Other duties as required.
- 1-3 years relevant service experience
- Excellent customer service and communication skills
- Enjoy working in a fast-paced environment
- Positive and friendly with a customer service mentality
- CDK experience an asset
- Must be willing to submit a background check prior to employment

Why Work for Us:

- Positive culture and fun atmosphere
- Medical, Dental and Group Insurance Plan
- Team Pricing on Vehicles, Parts and Service
- Competitive Compensation
- Strong Advancement and Career Development Opportunities
- Culture of Coaching and Mentoring

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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