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Satellite Field Service Technician

4 weeks ago

Alberta, Canada FANUC America Corporation Full time

At **FANUC America Corporation** we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

Primary responsibilities will include:

- Provide maintenance and troubleshooting service for CNCs, servo, spindle drive and motor products on most commonly encountered product and problems without assistance
- Repair some controls not previously trained on, and effectively repair all products trained on
- Robot maintenance and repair will be added to the core duties as a secondary responsibility - this work will involve the same troubleshooting, repair, and maintenance as above but on the robot line of products
- Customer meetings that you will organize to introduce yourself to the customer in the different regions
- Investigate customer complaints and perform analysis to determine the cause of the problem
- Act as a liaison with the customer and providing customer support so that FANUC products are used at an optimal level
- Determine which replacement parts will be needed for service calls and ensure that they are available
- Report quality problems encountered to the appropriate manager and share information as an active team member
- Maintain all company-provided equipment, including tools and company car
- Control inventory as assigned
- Understand and follow all service operations and procedures and submits completed company-required paperwork in a timely and accurate manner
- Must be available to travel as customer demands require and do so within company provided directions and guidelines
- Able to travel by airplane to customer location or for training purposes/ meetings as needed
- Physically able to drive to customer locations by car for periods up to 6 hours at a time
- Improve level of knowledge through active participation in self-study, on-the-job training and company training
- Two-year electronic/electrical degree or four-year engineering degree or equivalent, or equivalent training
- Technical ability and sustained overall performance of job duties with FANUC FA America, to the Service Technician level core competencies
- Understanding of machine tools and their relationship to FANUC products
- Advanced engineering principles, practices, and techniques
- Ability to make assessments, adaptations, modifications, and repairs
- Must possess a valid driver s license
- Ability to learn and retain new ideas in technology and methodology quickly and completely
- Diagnostic tools and troubleshooting skills

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

- Medical, Dental & Vision Insurance
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program

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