I.t. Support

MicroAge Thunder Bay

MicroAge is a Trusted Business Partner and Market leader that enables Client success through the adoption of information
technology. MicroAge provides organizations with managed IT services and business technologies, supported by a team of skilled
professionals who strive to anticipate the evolving needs of our clients. We take pride in the premium quality, personalized
services we deliver, and have earned the privilege to be considered the partner of choice for many of Canada’s Fortune 1000
companies, small and medium businesses, public sector organizations and educational institutions.

Our team is comprised of talented and passionate professionals that are encouraged to think outside the box. The MicroAge
environment is dynamic, where team members are appreciated for their involvement and rewarded for their contribution. Our
commitment to continuous improvement is supported by both personal and career development initiatives that include on-going
skills training and coaching. We help bring out the best in you.

The Position: I.T. Support
Location: Thunder Bay, Ontario

The I.T. Support Department is a crucial component within the MicroAge team. Responsibilities include analyzing the Client’s
needs and recommending the right products and services. The Support Technician is recognized for his / her hardware and
software knowledge, organizational and troubleshooting ability, and possesses exceptional client development skills to build long
- term trusted relationships.

**Responsibilities**:
Install, support, patch and maintain Windows servers.

Assist with technical issues as they relate to desktops.

Experience with MS365 and SharePoint

Maximize network performance by monitoring and troubleshooting network problems and outages.

Collaborate with network architects on network optimization.

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN)

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security
configurations.

Liaise with vendors and other IT personnel for problem resolution.

Initiate and follow through with administrative and team-related tasks to ensure the highest level of customer satisfaction.

Conduct personal development and self-improvement.

Participate in company driven marketing initiatives and social media networking.

College diploma or University degree in Technology or equivalent work experience.
Ability to understand technology at a high level and translate business needs into solutions.
Minimum 2 years of experience with proven track record of personal/entrepreneurial success, preferably in

technology, solution sales or consulting.
Organized, positive attitude, self-disciplined, ambitious, and motivated to succeed.
Operational proficiency and aptitude to position Information Technologies and Services to business

requirements.
Possess a reliable vehicle.

We offer:
Competitive remuneration: salary, commission, and bonus opportunity
Employee benefits package and pension
Training, coaching, and mentoring within a challenging and rewarding work environment.
Opportunity for personal and professional growth with the possibility for advancement within the Company

Resume Submission:
In person: drop off anytime to our location from Monday to Friday from 8:30 to 5:00.

A current Criminal Background Check must be completed prior to commencing employment.