Co-op/intern Community

1 month ago

Ottawa, Canada Kinaxis Inc. Full time

About Kinaxis:
**About Kinaxis**

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey.

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team:
**Location**

This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week.

**About the team**:
The Community & Self-Service Experience team fosters self-service by curating and creating quality content, ensuring its findability, and promoting a culture of knowledge sharing and collaboration. We empower our customers, partners, and employees by providing them with opportunities to connect, share, learn and grow.

As the Community & Content Co-Op/Intern, you will perform a range of operational activities with a primary focus on providing technical support for our platform, as well as managing content and engagement programs with our community.

**This is a full-time, 12-month position, starting January 2025.**

About the role:
**What You Will Do**
- Provide technical support for our community platform
- Work closely with the community program lead to develop, evolve, and innovate our content strategy
- Assist in the implementation of content & engagement programs and initiatives
- Attend focus group sessions to identify content & engagement opportunities and build relationships
- Curate, create, and manage content items; build and maintain a community content calendar
- Document content best practices and standards, issues, content requests, and more
- May perform additional projects upon request

**What We Are Looking For**
- Enrolled in a post-secondary diploma or degree program in a related discipline
- Experience in a customer service or support role
- Familiarity with user communities and digital content creation (articles, blogs, video, etc.)
- Ability to conduct research and analyse & synthesize information
- Capable of thinking creatively and taking initiative
- Strong willingness to learn and contribute to team success
- Excellent writing, editing and communication skills

**#Coop, #Internship, #Intern, #LI-EK1**

Why join Kinaxis?:
**Work With Impact**: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

**Work with Fortune 500 Brands**: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

**Social Responsibility at Kinaxis**: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
- People matter_ at Kinaxis and these are some of the perks and benefits we created for our team:

- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons

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