Peer Worker

2 months ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: Peer Worker - OPOC Survey Program
**Position Type**: Part-Time, Non-Bargaining Unit, Contract (1-month)
**Number of Positions**:3_ _
**Rate**: $18.01 per hour
**Vacation**:7% Vacation Pay
**Hours**:15 hours per week***
**Supervisor**:Senior Manager, Mental Health and Justice Program
**Posting Date**: February 27, 2024
**Application Deadline**: March 8, 2024_ _
**Location**: 800 Bay St, Toronto, ON

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The Peer Worker - OPOC Survey Program will conduct Ontario Perception of Care Surveys with various clients of
Fred Victor’s Health Services programs. Utilizing their lived experience of accessing relevant programs & services, as
well as the skills and knowledge attained from graduating in a relevant community peer program, the Peer Worker
will make connections that garner meaningful responses for the OPOC Survey.

**Does this sound like work you want to be a part of?**
We offer a collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to
make a difference. With over 60 programs and services and more than 21 sites, there are lots of opportunities to
grow your career with us. Many members of the management team started in relief and front-line roles.

**What You Will Do**:

- Develop an understanding of the project and rationale for the Ontario Perception of Care Survey
- Foster relationships with various teams - including Health Services and Health Promotion teams, to gain an

understanding of the clients involved in the survey
- Utilize lived experience to connect with clients and illicit honest responses to questions
- Follow a script and track responses using a set questionnaire with mostly closed ended questions for over

the phone and in-person survey interviews
- Conduct cold calls to program clients, and leave detailed voice messages on unanswered phone calls
- Meet with clients face to face, and conduct in-person interviews as needed
- Input quantitative and qualitative data into relevant program/tracking template
- Respond to clients that might feel angry, disappointed or frustrated with service
- Develop personalized self-introductions and biographies to put respondent at ease

**What You Bring to the Team**:

- Personal experience and use of community health and/or employment services
- Lived experience of homelessness, mental health, addictions, indigenous services, newcomer services, or social

assistance is considered an asset
- Graduation from relevant peer training program - including Social Service Training & Employment Program - is

considered an asset

**What Sets You Apart**:

- Training in Crisis Prevention or Conflict Resolution
- Proficient in outreach initiatives, engaging potential clients through phone communication in a compassionate

and socially responsible manner.
- Strong written and verbal communication skills, demonstrated for in-person and over the phone environment
- Some developed knowledge of MS Office Suite is considered an asset
- Ability to use de-escalation skills and respond to clients that might feel angry about certain aspects of the service
- Health & Safety training, as well as certification in CPR/First-Aid is considered an asset
- Strong understanding of relevance of lived experience and peer work to encourage service user input
- Ability to empathize and willingness to work with low-income, homeless and otherwise marginalized people
- Ability to instill best practices and address issues from an anti-harassment and anti-discrimination perspective
- Ability to be flexible and open to working with participant input
- Strong interpersonal skills to foster positive relations with diverse community members and co-workers
- Ability to maintain appropriate boundaries and set limits with community members
- Understanding of and commitment to working within a Harm Reduction Model
- Well-developed interpersonal, conflict resolution, crisis management and sound judgement skills

**Compensation and Benefits**
- For the Peer Worker - OPOC Survey Program position, Fred Victor offers a wage of $18.01 per hour
- 7% vacation pay
- Access to employee and family assistance plan

**How You Can Apply**

**Accessibility & Accommodation**
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and
respected, and where every employee has the opportunity to realize their potential. As such, we welcome and
encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons
across the spectrum of sexual orientation and gender identities and have lived-exp

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