Product Manager

7 months ago

Surrey, Canada Tag Hardware Systems Ltd Full time

**Product Manager**

**About Us - The Company**

TAG Hardware designs, engineers and manufactures consumer products for the closet and modular furniture industry. Our 30,000 square foot manufacturing plant is located in South Surrey, British Columbia. The facility houses our head office, plastic injection molding machines, assembly work stations, and a warehouse, where we develop and produce our patented products for customers globally.- **About the Role - Job Description**

We are looking for an action-oriented product manager to take ownership of our market leading product portfolio. In this role, you will launch new products and further the adoption & growth of existing products by understanding the needs of our customers and the dynamics of the market in which we choose to compete.Through a regular cadence of data analysis to identify what’s working and what needs changing, you drive success by knowing what changes to make to reach our targets. As the product expert, you will support our sales, customer service and marketing teams to ensure we are all aligned
- **Duties and Responsibilities**
- Own the product lifecycle of the entire product portfolio using a Product Lifecycle Management (PLM) approach from launch, to reiteration, and phase-out, with actions to support each stage
- Lead the planning, communication and execution of new product launches in collaboration with engineering, supply chain, operations, marketing, and sales - including product marketing, internal & external training, packaging, pricing, and availability
- Direct, control and evaluate the total product cycle including initial production, packaging, sales, product marketing, profitability, and customer use; including a mechanism for incorporating customer feedback
- Define and manage a product roadmap for all TAG product offerings
- Understand and assign HS classification codes
- Understand country of origin issues and their effect on logistics, pricing, and duties; provide guidance on how to structure our offerings to maximize the benefits of country or origin qualifications and certifications such as USMCA/CUSMA
- Have an in depth understanding of the design process related to design for manufacture / OEM
- Drive sales and operations with product data, achieve revenue targets in accordance with market potential & company goals
- Be the point of communication for the entire company in relation to the sales cycle; what is selling, what needs support and what needs phasing out; including plans for each phase
- Provide ongoing analysis, development and monitoring of a proactive product sales plan per category, including products not reaching full potential. Initiate actions to achieve goals.
- Support and educate TAG Hardware’s entire team with expert knowledge of TAG Hardware’s product portfolio and resources
- Support Supply Chain in decision making with data and expertise
- Be the expert source for technical questions or product concerns
- Control, direct and evaluate pricing and costing, identify price point problems and find solutions
- Develop and coordinate customer training and education programs including product installation, care and use
- Define a regular cadence of reporting metrics and KPI’s to evaluate product performance

**About You - Education and Experience**
- Undergraduate Degree in a related field (engineering, product design, computer science)
- Minimum of 3 years’ experience in the Closet Organizing or similar industry with a focus on hardware
- 5+ years of Product Management experience is essential
- Strong computer skills and analytical ability
- International business experience, particularly with supply chain in Asia
- Experience in a small to medium sized operation with less than 100 employees

**TAG suits those who:...**
- detail oriented
- well organized
- are a quick study
- ... are passionate problem solvers
- ... are inquirers and life long learners
- ... thrive when given the freedom and opportunity to achieve
- go above and beyond every day
- ... focus on the essentials
- ... don’t need to prove themselves
- are relaxed and confident
- ... can keep things in perspective
- ... appreciate an open dialogue with colleagues
- ... are easy to work with

**Like what you’re hearing so far, but still wondering if TAG Hardware is right for you? We offer**:

- A competitive salary and benefit package;
- Ongoing on-the-job learning and development;
- Working with an industry leader in innovative hardware.

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