Launch Coordinator

2 weeks ago

Toronto, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a Launch Coordinator to join our Golf team in Toronto. As a member of the Launch Coordinator team, you will be the main point of contact for all new and existing customers during their post-sale onboarding journey. You will be responsible for the day-to-day activities associated with the onboarding of new customers, such as scheduling customer orientation sessions, and ensuring that all new customers get up running in a timely manner.

**What you'll be doing**:

- Take an active role in the end-to-end onboarding process for new businesses, ensuring a smooth and seamless transition onto the software platform. This includes working closely with implementation consultants and customers to establish clear timelines, deliverables, and expectations.
- Act as a main point of contact for customers throughout the onboarding process, providing timely and effective communication, addressing inquiries, and resolving any issues or concerns that may arise.
- Continuously monitor the progress of onboarding implementations, tracking key metrics and milestones to ensure projects are on track and any potential risks or issues are identified and addressed proactively.
- Assisting in kick-off calls with customers to outline processes and manage customer expectations of the onboarding process.
- Maintaining regular contact with customers in onboarding to ensure their progression through the process.
- Maintaining detailed documentation of customer interactions across various internal tools in order to track follow-ups with customers, and ensure transparency across the department.
- Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payment processing.

**What you need to bring**:
We're a team of 12 people located in North America. Our team is responsible for establishing early stage customer satisfaction and product adoption to ensure the success of our customers.
- 1+ years of experience in B2B environments, preferably in a solution-sales / technology-related environment.
- 1+ years of experience in project management.
- Knowledge of the golf industry.
- Strong people skills over the phone/prior experience with call handling.
- Degree in marketing or business, or an equivalent degree and/or experience.
- Excellent spoken and written English.
- Experience with HubSpot, ChurnZero, Salesforce (strong asset)
- Experience with ClickUp and Zendesk (asset)

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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