Receptionist

4 weeks ago

Toronto, Canada The National Ballet of Canada Full time

The National Ballet of Canada is one of the most exciting, innovative arts institutions in Canada, and is regularly ranked among the top ten ballet companies in the world. Established by founder Celia Franca in 1951, The National Ballet of Canada presents a full range of traditional full-length classics and has been an innovative commissioner of new contemporary work by some of the most important choreographers and designers in the world.

We are currently looking for two Receptionists to join our dynamic team; one to cover the morning shift (8:00 am to 1:00 pm), and one to cover the afternoon shift (12:30 pm to 5:30 pm). We are looking for individuals with exceptional customer service skills to work at our main office location and are available to begin immediately.

The Receptionist is the first point of contact for all visitors at The Walter Carsen Centre (470 Queens Quay West, Toronto) and will be primarily responsible for greeting all staff, guests, patrons, board members and volunteers. The role will also support In Studio and Open Space programming.

**Key Responsibilities**
- In Studio offers a wide range of dance and fitness classes. The Receptionist coordinates the intake and payments for In Studio classes from students and confirm class registrations
- Open space supports local dance artists by sharing The National Ballet of Canada’s resources and provides free studio space. The Receptionist assists with Open Space inquiries and participants by answering questions and ensuring their experience is welcoming
- Provide administrative support to CreativAction, a programme to share the company’s resources and support the dance community in Toronto
- Stay informed and knowledgeable of all aspects of The National Ballet of Canada including repertoire, membership, policies and procedures, etc. and maintain a professional attitude and appearance
- Assist the Company with general administrative duties and special projects as assigned

**Qualifications**
- 1 year of clerical and administrative experience, preferably in a receptionist or customer service front facing role in an office or gym setting, delivering a high level of service
- Familiarity with multi-line telephone console, switchboard system and Intercom
- Excellent communication skills, both verbal and written
- Experience with Mindbody software system considered an asset
- Professional interpersonal and superior organization skills, hold a positive attitude and demeanor on the phone and in person
- Ability to work with mínimal supervision
- Take initiative and adapt to changing demands
- A passion for the performing arts considered an asset

**Work Requirements**
- Weekday Shifts, Monday to Friday: Morning: 8:00 am - 1:00pm, Afternoon: 12:30 - 5:30 pm
- Hours may vary depending on In Studio and Open Space Programme needs

**Additional information**
- This is a unionized position with a starting pay of $17.18 per hour
- Complimentary and discounted tickets to performances
- After one full year of employment; Pay increase to $18.18 per hour, access to a Health Spending Account, enrollment into company matching Retirement Savings Plan

The National Ballet of Canada is committed to fostering an inclusive, accessible, and equitable environment where employees feel valued and respected. We are committed to reflect the diversity of our community, our city and our country. We strive to ensure our recruitment and selection processes are bias-free. We welcome and encourage submissions from Indigenous, Black and People of Colour, the Deaf and disabled as well as individuals of all genders, cultures, ethnicities, sexual orientations, and abilities. We are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

**Job Type**: Part-time

**Salary**: $17.18 per hour

**Benefits**:

- Employee assistance program
- Extended health care

Schedule:

- Day shift
- Monday to Friday
- Morning shift

COVID-19 considerations:
The National Ballet of Canada recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination.

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist: 1 year (preferred)
- Customer service: 1 year (required)

Application deadline: 2023-02-19

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