Membership Support Specialist

3 months ago

Calgary, Canada South Calgary Primary Care Network Full time

**Status**: Full-time, Permanent

**Schedule**: Monday - Friday, Standard 38.75 hour work week

**Reports to**: Manager, Physician Engagement & Business Development

**Hybrid**: Home office eligible three days a week, some flexibility required

**Location**: Primary Care Network Wellness Centre at #4000, 1800 194 Avenue SE; Calgary, AB

**It takes an outstanding team to deliver exceptional care**

The SCPCN culture is defined by 5 core values: Innovation, accountability, integrity, collaboration and wellness. They provide a foundation on which we perform work and conduct ourselves. Our mission is to build healthier communities in south Calgary through the evolution and transformation of primary care in collaboration with our wellness partners.

This is an exciting role for a dynamic individual with a unique skillset of membership engagement, financial payments, and program support experience. SCPCN is growing and we are looking for employees to grow with it. You will be joining a highly skilled and supportive team, in an environment where your suggestions and input are strongly encouraged.

This new role will appeal to someone who embraces change, and enjoys collaborating with internal and external stakeholders while using a variety of technical, customer service and interpersonal skills.

SCPCN invests in our permanent roles with:
- Competitive starting pay rate commensurate with qualifications, skill set and years of relevant job-related experience.-
- 100% employer paid health, dental benefits, and employee family assistance program.-
- Employer matched Group RSP/TFSA starting at 5%.-
- Generous paid time off program, flexible health and wellness spending accounts, and professional development budget.**Position Summary**
- The Membership Support Specialist is as a key contact between the organization and its physician members, with responsibilities including but not limited to: handling inquiries, processing membership documents, maintaining and updating membership records, and assisting with member communication activities. They are also responsible for collecting data, tracking membership statistics, preparing reports, coordinating with the accounting department to track membership payments and supporting events for members. Success in this position requires excellent communication skills, be highly organized with passion for details and accuracy across multiple enterprise systems and possess a talent for building strong relationships between members and the organization.

**What Does the Role Do?**

Membership Process Support- Facilitates the integration of physicians into the Patient’s Medical Home (PMH) and Engagement initiatives, overseeing the entirety of the membership process including enrollment, financial transactions, communications, and event coordination.-
- Develops and manages a comprehensive suite of documentation and systems for physician memberships, encompassing data-sharing agreements, and master service agreements.-
- Ensures the integrity, confidentiality and precision of physician member records by managing both digital and physical data storage solutions, such as internal PCN databases and the Alberta Find a Doctor service.-
- Executes regular and ad-hoc database queries and generates reports, fulfilling requests from SCPCN Management or their teams.-
- Support the review and verification of membership information received from Alberta Health.Payment Processing- Collaborates with the finance team to streamline the payment process for physician members, including the authorization of signatories and addressing any related inquiries.-
- Conducts thorough quality checks on physician payment procedures, monitoring data across various teams and systems to prevent and rectify discrepancies or omissions.-
- Compile and review the required documentation for all funding supports to member physicians and Medical Homes.-
- Maintain tracking system for Medical Home staff, physicians and clinic data used to keep track of funding details.Program Support- Facilitates the management of contracts for member physicians.-
- Support organizational tasks related to the physician involved programs.-
- Executes a range of administrative tasks with superior interpersonal and organizational abilities, including but not limited to: the creation and distribution of minutes, correspondence, and documents, as well as managing communications and data analysis.-
- Assists the Physician Engagement (Practice Facilitator) team with the coordination of program requirements.-
- Drafts, revises, and structures various documents, reports, and communications, adhering to organizational standards and collaborating with SCPCN management on the creation of monitoring templates.-
- Organizes support for meetings, which encompasses scheduling, minute documentation, and preparing materials for both physical and virtual gatherings.-
- Offers administrative assistance for the planning and implementation of physician-related

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