Dispatch Level 2- Part Time

3 weeks ago

New Westminster, Canada Transx Ltd. Full time

**TRANSX GROUP OF COMPANIES**

Operating for over 50 years; the **TransX Group of Companies** is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

**SUMMARY - **_Dispatcher - Level 2 Part-time_**

**_ Shifts:_**
- Saturday & Sunday ; 7:00 a.m. to 7:00 p.m.

**_ Location:_** New Westminster

Reporting to the Dispatch Manager, the Dispatcher 2 role is accountable for driver success and responsible for all items related to ensuring the driver hits all operational targets while maintaining a professional safety record. Meeting the major responsibilities of this role require that many tasks in the course of the work hours are completed. This role must effectively communicate with drivers, vendors, managers, customers, and other dispatchers.

This role is the Subject Matter Expert on dispatching related questions and issues. The role should like working closely with other departments and groups of professionals like a versatile and resourceful partner to collaborate with on various tasks. Providing a high quality and cost-effective deliveries and pickups facilitated through communication with drivers and vendors. Driver satisfaction is a main mission of this role.

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

**KEY ACTIVITIES**

**Arrange for Deliveries and Pickups**
- Schedule deliveries and pickups
- Communicate with customers to arrange times for shipments to be picked up
- Creating pre-determined routes to ensure efficient time & cost
- Make necessary changed to routes throughout the day as indicated by customer requests and shipping arrangement
- Strong understanding of transportation regulations and laws is critical when arranging for deliveries and pickups

**Create Shipping and Dispatch Documents**
- Maintain records of dispatched calls, driver routes, delivery and pick up times, and truck repairs and maintenance
- Log customer shipping schedules and complains
- Maintain any details regarding route changes
- If necessary, keep records of driver training sessions

**Generate Bills and Invoices**
- Create billing and invoice documents for shipments
- Ensuring that drivers receive any necessary documents before making a pickup
- Invoice customers for payment of shipment pickups and handle any issues regarding charged for these services.
- Ability to use dispatch software

**SKILLS & KNOWLEDGE**

**_ Education_**
- Post-Secondary Education - Preferred

**_ Experience_**
- 2-3 years of previous Dispatch experience is required
- Experience with programs such as Excel and TMW
- A positive attitude and excellent interpersonal skills
- Previous experience and a passion for customer service
- Strong Written and Oral communication skills
- Strong organizational and priority management skills
- High tolerance for ambiguity Ability to multitask
- Ability to work under mínimal to no supervision
- Previous experience in the Transportation Industry or Logistics & Supply Chain is considered an asset.
- Able to accurately identify and proactively make appropriate suggestions to resolve any problems
- Knowledge of the trucking industry and associated rules and regulations (ex. Hours of service regulations)

**BENEFITS & PERKS**

**WHY JOIN TRANSX?**
- Large, Canadian owned company
- Operating for over 50 years
- Leading transportation and logistics services
- 11 Terminals across North America
- Competitive compensation
- Partnered training programs and learning supports

**BENEFITS**
- Comprehensive group health benefits
- RRSP company match programs
- Referral bonus program
- Training and tuition reimbursement

**RECOGNITION PROGRAMS**
- Annual employee recognition & appreciation events
- Years of service awards
- Employee spotlights in our TransX Newsletter
- Safety recognition
- Annual performance incentives

**OTHER PERKS**
- Employee and family assistance program
- Encouraged work-life balance
- Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
- Team environment
- Professional & personal growth

**APPLY TODAY**

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your resume with a co

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