Customer Service Representative

7 months ago

Langley, Canada Marcon Full time

Marcon prides itself on delivering a high-quality Customer Experience. You are tasked with ensuring our homes are completed to the high quality standard Marcon is known for. This role requires a critical eye for ‘detail’. You will perform pre-occupancy inspections, owner orientations, coordination of deficiency corrections, key handover and at times move ins. A skill set that includes the ability to fix minor repairs and deficiencies is part of the role together with a strong knowledge of residential wood frame and concrete construction. You will be working in collaboration with a Customer Care Team that takes pride in their work.

**About the Role**
- Support construction and customer care site teams with preparing homes to walk-through level readiness, following Marcon’s quality control processes;
- Conduct pre-occupancy inspections for interior detail, quality of finish and prepare an audit of deficiencies;
- Work with the Customer Care Manager, site Finishing Superintendent to ensure trade deficiencies are corrected in a timely manner to ensure homeowner occupancy dates are achieved;
- Conduct homeowner orientations / walk throughs to demonstrate, explain key features of the new home;
- Review key maintenance points with respect to the home, and confirm installation of any upgrades/changes requested by the homeowner;
- Confirm the quality condition of cosmetic surfaces, identifying and documenting any deficiencies prior to and during homeowner orientation;
- Communicate key points about warranty coverage and hand over to the homeowner the necessary documentation;
- Register the new homeowner on the Marcon Customer Care portal and provide a brief overview of the information available online to the homeowner. Explain the process for obtaining customer care and the importance of using the Customer Care Portal;
- Coordinate timely corrections of homeowner identified deficiencies;
- Maintain communication before, during and after homeowner orientations to keep homeowners up to date on progress;
- Undertake minor repairs and deficiencies including drywall/paint touch ups; caulking as required;
- Work with the Customer Care Manager to ensure the site Finishing Superintendent coordinates and repairs any other noted deficiencies;
- Liaise with sales administration team to ensure proper closing documents and homeowner welcome gift are distributed;
- Conduct key handover appointments;
- Co-ordinate with various departments in creating the homeowner manual;
- Participate in the pull plan and coordination of the delivery schedule for the pre-delivery inspection (PDI) and purchaser deficiency orientation (PDO);
- Work with the sales administration team and property manager to schedule move-ins appropriately and ensure an exceptional Customer Experience;
- Ensure PDO, key handover and 3rd party warranty documentation are archived and distributed to designated stakeholders;
- Facilitate overall project close out with the Development Manager, Project Manager and Site Superintendent;
- Organize and participate in the Property Manager Site Orientation; Other tasks as assigned by the Customer Care business unit.

**About You**
- Customer Service focused, approachable friendly demeanor;
- Excellent verbal and written communication skills;
- Initiative-taking problem solver with a solution-oriented mindset;
- Considerable knowledge of residential wood frame and concrete construction;
- Concise documentation and organisational skills;
- Ability to work under pressure to tight deadlines;
- An eye for detail and a desire to achieve and deliver high quality homes;
- Ability to undertake minor repairs using tools as required;
- Contribute to the Company safety culture in all work activities;
- A team player who takes pride in being an integral part of the Marcon Customer Experience.

**Career Growth**

Marcon offers the opportunity for career growth within the organization through training, education courses, mentoring with unit Leaders. Show us what you can do, and we will assist in planning with you, your career growth path.

  • Customer Service Representative

    2 weeks ago

    Langley, Canada U-Haul Full time

    **Location**: 19316 56th Ave, Langley, British Columbia V3S6K4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service,...

  • Customer Service Representative

    7 months ago

    Langley, Canada Cup O' Cafe Full time

    Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Duties**: - Should have experience in coffee making. - Assist customers with product information, pricing, and availability - Process...

  • Customer Service Representative

    2 weeks ago

    Langley, Canada U-Haul Full time

    **Location**: 19316 56th Ave, Langley, British Columbia V3S6K4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service,...

  • Customer Service Representative

    7 months ago

    Langley, Canada Econo Storage Full time

    We are looking for a friendly, outgoing person that exudes energy, enthusiasm and positivity to join our team as a Customer Service Representative. Job Purpose: The Customer Service Representative is responsible for administrative activities related to leasing self storage units. The main responsibilities include: - Maintaining a positive, empathetic, and...

  • Customer Service Representative

    3 days ago

    Langley, Canada Martini Construction Ltd Full time

    **Are you a dedicated, professional looking to grow your career with a company long-term? Join Yellow Fence Rentals as a Customer Service Representative.** Located in Langley City, Yellow Fence Rentals is a privately owned group that provides Fence Rentals and Disposal / Recycling Bins to customer in British Columbia. We have grown organically by providing...

  • Customer Service Representative

    4 weeks ago

    Langley, Canada GoFor Full time

    At Groundstar, we are looking for highly skilled, enthusiastic, and self-driven individuals to join our team. We are a technology-driven logistics company that brings together retailers, wholesalers, general contractors, and tradespeople matching them in real-time with vehicle fleet operators, individual owner/operators, and rental fleet operators. Using...

  • Customer Service Representative

    3 weeks ago

    Langley, Canada Composites One LLC Full time

    At Composites One our culture is founded on a clear set of Core Values that has at its core **Respect, Teamwork, and Communication.** Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success - taking care of our...

  • Customer Service Representative

    2 weeks ago

    Langley, Canada Bradner Cold Storage Full time

    Job description **Customer Service Representative - Bradner Cold Storage** Bradner Cold Storage Ltd. is a 3rd Party Logistics storage company on the rise. We are looking for great people to help facilitate our growth. The Customer Service Representative is a multi-tasker that needs to be ready to handle any question that comes their way. This role is key...

  • Customer Service Representative

    5 days ago

    Langley, Canada Bradner Cold Storage Full time

    **Customer Service Representative at Bradner Cold Storage** We are searching for a career-minded, energetic problem solver with a can-do attitude to join our team! At Bradner Cold Storage we strive to provide the best possible service to our customers in our rapidly expanding warehousing company. Customer service representatives are the bridge of...

  • Customer Service Representative

    3 weeks ago

    Langley, Canada David's Bridal Full time

    What if you discovered a company that dominates the products in their category - 1 out of 3 being sold by them? Is the undisputed market leader in their industry, by a wide margin, organically capturing 90% of their customers, and taking care of them with one of the highest customer service scores in retail? AND what if they are operating in a formidable...

  • Customer Service Representative

    2 weeks ago

    Langley, Canada Fastik Full time

    **Fastik: Customer Service Representative Job Description** **Who We Are**: **Description** **Duties and responsibilities** 1. Communicate with customers professionally and efficiently & take care of communication needs between our current clients and the company. 2. Identify and assess customers’ needs to achieve satisfaction. 4. Present and discuss...

  • Customer Service Representative

    7 months ago

    Langley, Canada Gold's Gym - British Columbia Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Gold’s Gym Langley is hiring a part-time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you! **About Gold’s Gym** Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took...

  • Customer Service Representative

    2 days ago

    Langley, Canada Oldcastle BuildingEnvelope Full time

    **Oldcastle BuildingEnvelope** - We believe that working with OBE should be what you WANT to do, not just what you have to do!_ - We believe in relationship over transactions and casual over formal._ - We strive every day to make OBE's environment like coming home._ - We do this because we know that when you enjoy what you do, you just do it better!_ -...

  • Customer Services Representative

    1 month ago

    Langley, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Services Representative

    2 months ago

    Langley, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Service Representative

    3 weeks ago

    Langley, Canada Dominos Pizza Full time

    Dominos Pizza Murrayville You will be training as a customer service representative to work towards a management position. You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the...

  • Customer Service Representative

    7 months ago

    Langley, Canada Crystal Glass Canada Ltd. Full time

    **Our company is currently recruiting for a Full-Time position: Customer Service Representative person for our Langley, BC location.** **Responsibilities**: - assisting customers with inquires, ordering product, invoicing, and taking payments for services provided - working in team environment with manager, drivers, and warehouse workers Skills and...

  • Customer Service Representative

    7 months ago

    Langley, Canada Crystal Glass Canada Ltd. Full time

    **Our company is currently recruiting for a Full-Time position: Customer Service Representative person for our Langley, BC location.** **Responsibilities**: - assisting customers with inquires, ordering product, invoicing, and taking payments for services provided - working in team environment with manager, drivers, and warehouse workers Skills and...

  • Customer Service Representative

    7 months ago

    Langley, Canada Maple Leaf Disposal Full time

    Interested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for Customer Service Representative to join our team. We are looking for someone with strong customer service skills and the ability to liaise and effectively communicate with all customers and drivers. If you are a team focused,...

  • Customer Service Representative/admin

    2 days ago

    Langley, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE/ADMIN**: Our team in **Langley** currently has an opening for a **Customer Service Representative/Admin** **YOUR ROLE & RESPONSIBILITIES**: - Ensure all activities are conducted in accordance with health, safety, quality and environmental management systems as well as corporate and local policies. - Accurately manage the...