Customer Service Representative

5 days ago

Langley, Canada Oldcastle BuildingEnvelope Full time

**Oldcastle BuildingEnvelope**
- We believe that working with OBE should be what you WANT to do, not just what you have to do_
- We believe in relationship over transactions and casual over formal._
- We strive every day to make OBE's environment like coming home._
- We do this because we know that when you enjoy what you do, you just do it better_
- Working with Oldcastle means commitment to work/life balance but also offers so much more_
- Health & Dental benefits
- 6% Vacation after 5 years
- 5% RRSP/DPSP Match

**Job title** _Customer Service Representative_

**Reports to** _Customer Service Manager_

**Job purpose**
- Provide exemplary customer service to our clients and co-workers.
- Answer all incoming phone calls, distribute or respond as required.
- Order entry.
- Encompass best practice when faced with situations that require individual decision to ensure all rush orders, issues, or complaints are addressed in a timely fashion.
- Adhere to all corporate safety policies.

**Duties and responsibilities**
- Become part of the team by communicating positively with plant location managers, co-workers and all sales representatives.
- Answer all incoming phone calls, distribute or respond as required.

Order entry includes the following:

- Review of technical specifications to verify accuracy
- If the order is not accurate, the CSR is responsible for resolving the technical specifications. This may require further clarification by the client and/or assistance of an internal manager.
- Review the Surpass AS400 ERP system to select the appropriate production dates based on the lead times indicated by the CSR Manager.
- Key the order in the ERP system and document image all associated drawings as required.
- Assist with checking that documents are scanned properly into the doc link database.
- Advise clients of any shipping delays in a timely fashion each morning. This report is provided by the Customer Service Manager daily.
- Ensure all customer concerns have been clearly communicated with the sales representative and/or manger.
- Writing up credits and replacements as they come in for approval by the customer service manager.

**Qualifications**
- Positive attitude with customer service orientation
- Excellent verbal and written communication skills
- Responsive to change in priorities and immediate demands
- Detail orientated
- Prefer experience in data entry and customer service roles
- Proficient in a Microsoft office environment

**Working conditions & Physical requirements**
- Be able to maintain composure while exposed to challenging customer service situations.
- Exposed to continuous repetitive keying for duration of shift.

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Langley, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

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