Enterprise Messaging

2 weeks ago

Ottawa, Canada Bank of Canada Full time

**Enterprise Messaging & Collaboration Specialist**

**Take a central role**

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

**What you will do**
The Bank of Canada is currently seeking an Enterprise Messaging & Collaboration Specialist to join the End User Experience, Collaboration Tools team in the Information Technology Services Department. This team is responsible for the ongoing evolution and support of the Bank’s suite of digital end user Collaboration tools and telephony solutions.

You will participate in the evaluation, evolution, and delivery of new collaboration and telephony solutions at the Bank, with a key focus on enhancing Bank staff’s user experience by supporting digital collaboration tools that ensure an inclusive experience for all users regardless of their physical location.

As an Enterprise Messaging & Collaboration Specialist, you will:

- help in the evolution, delivery and on-going operational support of the Bank’s suite of digital collaboration tools, including Microsoft’s Office 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Stream, Delve, Viva, etc.) and VoIP solutions (Cisco CUCM/UCCX/CER, cloud-based Operator Connect telephony)
- work with Solution Architects to design, test and build solutions that integrate in the Bank’s technology ecosystem
- provide day-to-day tier 2 support in problem management, integration, and systems maintenance of the Bank’s Office 365 tenant, including providing off-hour on-call support in case of significant impact to operations
- build strong vendor relationships and coordinate escalations with them where required.
- ensure performance and availability meet organizational SLAs and objectives through active monitoring and timely service restoration, including maintenance/administration, troubleshooting, root cause analysis and diagnostics
- identify opportunities to automate business processes and contribute to the automation of various service delivery items
- take personal accountability and responsibility for the delivery of new digital end user collaboration tools throughout the product life cycle, adding technical know-how, creativity and a seasoned perspective to initiatives and teams
- analyze the current solutions environment and operational support models to identify opportunities for improvement
- maintain up-to-date knowledge in digital collaboration technologies including Office 365, and other leading 3rd party providers of productivity and collaboration tools.
- research new technologies on the market and provide recommendations

**What you need to succeed**
You are a self-starter with the ability to quickly grasp the essence of complex issues. You are an effective communicator, able to clearly convey key points, organize content, and write in a style appropriate to the audience and purpose of the document and presentation. You can quickly grasp the essence of a complex issue and communicate key points. You are self-motivated and independent, requiring little supervision and with the ability to function effectively as part of a team. You will contribute towards creating positive team dynamics by engaging in productive and respectful conversations.

**Nice-to-have**
- exposure to diverse work environments, with a broad understanding of multiple business sectors, hardware and software technologies and IT security
- experience in transitioning on-premise telephony infrastructure to cloud-based solutions (e.g. Operator Connect)
- Microsoft certifications (e.g. Microsoft 365 Certified: Enterprise Administrator Expert), Cisco telephony certifications, and/or other relevant certifications

**Your education and experience**
- Bachelor’s degree in computer science, software or systems engineering or another related discipline with 3-5 years experience of integrating Microsoft Office 365 technologies with various security capabilities including Defender 365, mail gateways, Conditional Access, multi-factor authentication and encryption.
- experience implementing Cloud-based

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