Collision Center Manager

4 weeks ago

North Bay, Canada True North Chevrolet Cadillac Ltd Fix Auto North Bay Full time

Collision Centre Manager - Job Description

**Title: Body Shop Manager**

**Reports To: Dealership Principal**

**Location**:
The Body Shop Manager is responsible and accountable for effectively guiding the collision repair and customer service teams to generate high quality repairs and a high level of customer satisfaction. The Body Shop Manager will lead the day to day work activities the shop and establish processes to ensure high standards of quality and productivity are met as well as meeting established deadlines. Achieves an agreed upon profit while maintaining customer satisfaction while containing expenses.

Core Competencies
- Time Management
- Creative and Innovative Thinking
- Development and Continual Learning
- Problem Solving
- Accountability and Dependability
- Research and Analysis
- Decision Making and Judgement
- Operating Equipment
- Providing Consultation
- Ethics and Integrity
- Planning and Organizing
- Mathematical Reasoning
- Enforcing Laws, Rules and Regulations
- Mediating and Negotiating
- Coaching and Mentoring
- Communication
- Energy and Stress Management
- Team Work

Job Duties
- Lead an established team of professionals in a Customer/Employee Satisfaction Driven environment to accomplish departmental goals.
- Establish an annual operating budget to meet goals as established with supervisor.
- Manage the operating budget for the body shop.
- Ensure that every employee is focused on providing exceptional customer service.
- Hold daily Production Meetings with all members of the Technical team.
- Supervise parts procurement and supplement process.
- Monitor sublets and production scheduling.
- Monitor several key indicators, including daily production statistics and regional benchmarks in order to achieve productivity projections and meet our customer's expectations.
- Ensure all tools and equipment are used safely and accurately.
- Respond to safety concerns immediately.
- Follow industry standards in completing insurance forms, completing estimates and making additional recommendations.
- Obtain approvals as required to ensure prompt payment from insurance customers and retail customers.
- Other related duties as required.

**Requirements**:

- High school or college automotive body repair diploma.
- 3-5 years experience in shop management or senior industry experience
- A complete understanding of the day to day collision repair duties including estimating, production scheduling and meeting deadlines
- Familiarity with insurance repair procedures and guidelines
- Solid MCE (Mitchell Cloud Estimating), Mitchell and Audatex skills
- Icar Training considered an Asset
- Red Seal certification preferred.
- Possess a valid drivers' license.
- Ability to work independently in a busy environment.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Working Conditions
- Physical ability to lift up to 80 lbs.
- Travel to off-site locations may be required.
- Safety equipment will be required, e.g. steel-toed safety boots, safety glasses/goggles, etc.
- Overtime as required.
- Hazards associated with the trade.
- Exposure to loud noises.
- Work both indoors and outdoors.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Automobile allowance
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- auto body repair: 1 year (preferred)

Licence/Certification:

- Red Seal license (preferred)

Work Location: In person

Expected start date: 2024-12-02

  • Automotive Collision Estimator

    2 months ago

    North York, Canada AUTO COLLISION EXPERTS Full time

    **Job Title**: Auto Collision Appraiser **Company**: Auto Collision Experts **Location**: North York, Ontario We are a well-established auto body repair facility seeking a highly skilled and experienced Auto Collision Appraiser to join our winning team. If you are a motivated and detail-oriented individual with a passion for assessing collision damages...

  • Automotive Collision Estimator

    6 months ago

    North York, Canada 7 auto collision Full time

    Job Title: Auto Collision Appraiser Company: Jane and 7 Auto Collision Location: North York, Ontario We are a well-established auto body repair facility seeking a highly skilled and experienced Auto Collision Appraiser to join our winning team. If you are a motivated and detail-oriented individual with a passion for assessing collision damages and...

  • Collision Estimator

    5 months ago

    North York, Canada Mister John Auto Collision Ltd. Full time

    Mister John Auto Collision Ltd. is looking for an experienced, full-time Collision Estimator to join our busy team. We are looking for a dependable, professional and committed team player who has a passion for vehicles and for delivering a superior client experience. **What You Will be Expected to do**: - Examine damaged and disassembled vehicles and...

  • Collision Estimator

    5 months ago

    North York, Canada Fix Network Full time

    **Collision Repair Experts is looking for an Estimator!**: If you are a detail-oriented individual and are looking to grow your experience in auto body appraisal, then this could be your ticket to a great career. As an **Estimator, **you will work closely with the production team and be responsible for providing accurate information to customers and the...

  • Shop Manager

    1 month ago

    North Vancouver, Canada Craftsman Collision Full time

    Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career - while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our...

  • Shop Manager

    4 months ago

    North Vancouver, Canada Craftsman Collision Full time

    Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our...

  • Assistant Manager

    6 months ago

    North Vancouver, Canada Craftsman Collision Full time

    Craftsman Collision is the largest privately owned collision repair chain in North America. Since 1977, we have grown to 40 locations and counting. We are a customer service driven, detail-oriented, innovative company that creates opportunities for individuals to grow and contribute to the expansion of a North American brand. Craftsman is all about quality,...

  • Automotive Parts Coordinator

    5 months ago

    North Vancouver, Canada Craftsman Collision Full time

    Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career - while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our...

  • Autobody Technician

    3 weeks ago

    North Vancouver, Canada Ritchie Collision Full time

    **Drive your career. Accelerate your success!** **Ritchie Collision** is expanding their repair team in **North Vancouver, BC** and are looking for a licensed **Autobody Technician. **In this position you will play a crucial role in our mission to provide top-notch automotive repair services. Lift Auto Group is a leading operator and consolidator in the...

  • Autobody Technician

    2 months ago

    North Vancouver, Canada Ritchie Collision Full time

    **Drive your career. Accelerate your success!** **Ritchie Collision** is expanding their repair team in **North Vancouver, BC** and are looking for a licensed **Autobody Technician. **In this position you will play a crucial role in our mission to provide top-notch automotive repair services. Lift Auto Group is a leading operator and consolidator in the...

  • Autobody Technician

    5 months ago

    North Vancouver, Canada Ritchie Collision Full time

    **Drive your Career, Accelerate your Success!** Come be part of our story! **Ritchie Collision **is looking to build a dynamic, collaborative repair team in **North Vancouver. **Lift is a growing organization and were looking for experienced **Autobody Technicians. **We offer a stable work environment with a competitive compensation and an impressive...

  • Autobody Technician

    6 months ago

    North Vancouver, Canada Ritchie Collision Full time

    **Drive your career. Accelerate your Success!** **Ritchie Collision **is looking to build a dynamic, collaborative repair team in **North Vancouver, BC. **We are looking for an experienced **Autobody Technician** who is motivated and eager to learn. Vancouver is a great place to live while enjoying the mildest climate in Canada. When not hard at work, the...

  • Parts Manager

    6 months ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Parts Manager !**: If you are a detail-oriented and are looking to grow your expertise in the collision repair industry, then this could be your ticket to a great career. The role as a **Parts Manager** is to manage all parts, materials, and other inventories operations, effectively and profitably. The Parts...

  • Call Center Manager

    3 months ago

    North York, Canada Express Appliance Repair Full time

    Job Summary: **Responsibilities**: - Manage and supervise a team of call center representatives - Develop and implement strategies to enhance productivity and customer sales - Analyze call center metrics to optimize performance and efficiency - Provide coaching, training, and feedback to team members - Handle escalated customer inquiries or complaints -...

  • Call Center Manager

    1 month ago

    North York, Canada Express Appliance Repair Full time

    Job Summary: **Responsibilities**: - Manage and supervise a team of call center representatives - Develop and implement strategies to enhance productivity and customer sales - Analyze call center metrics to optimize performance and efficiency - Provide coaching, training, and feedback to team members - Handle escalated customer inquiries or complaints -...

  • Call Center Manager

    2 months ago

    North York, Canada Express Appliance Repair Full time

    Job Summary: **Responsibilities**: - Manage and supervise a team of call center representatives - Develop and implement strategies to enhance productivity and customer sales - Analyze call center metrics to optimize performance and efficiency - Provide coaching, training, and feedback to team members - Handle escalated customer inquiries or complaints -...

  • Human Resources Officer

    5 months ago

    North Vancouver, Canada Craftsman Collision Full time

    We are seeking a full-time (permanent) Human Resources Officer for our Head Office location in North Vancouver (810 West 1st Street) as soon as possible. Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we’re also a family that cares about the people we work with. Are you ready to reach your full...

  • Automotive Body Shop Technician

    3 weeks ago

    North Bay, Canada Mario's Auto Body Full time

    Lead a Team of Collision Repair ExpertsAt Mario's Auto Body, we are seeking an exceptional Collision Repair Team Lead to join our team. As a leader, you will be responsible for overseeing the daily operations of our collision repair department, ensuring that our customers receive the highest level of service and satisfaction.About the RoleManage a team...

  • Auto Body Technician

    6 months ago

    Thunder Bay, Canada Mid City Collision Full time

    **About us** Our work environment includes: - Modern office setting - Growth opportunities **Mid City Collision** is seeking a **Body Repair Technician** to join our team in Thunder Bay, ON. **We are looking for a skilled body technician to join our team. You will be responsible for repairing and refurbishing vehicles. **This is a full-time position,...

  • Csr (Customer Service Representative)

    2 months ago

    North York, Canada 7 auto collision Full time

    A Collision Auto Body Shop Customer Service Representative serves as the primary point of contact between the auto body shop and its customers. This role is responsible for providing exceptional customer service, managing customer inquiries, and ensuring a positive experience for clients throughout the repair process. Key Responsibilities: 1. Customer...