Client Engagement and Safety Worker
1 week ago
Internal/External posting
job title: Client Engagement and Safety Worker
job ID #: FFS CESW 22-0822
department: Facilities and Food Services
reports to: Manager, Facilities and Food Services
salary range: CS2 $21.47 - $29.61 per hour
status: Full-Time, Permanent
hours: 37.5 hours per week
**Who We Are**
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers. Our mission is to advance the equity and quality of care and services and to improve health for underserved communities. This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.
Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; LGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.
**Working at Sherbourne**
At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.
we believe in work-life balance and offer:
- Four weeks of vacation per year (to start).
- A competitive salary.
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
- An extended healthcare and dental package.
- Long-term disability insurance.
- Life insurance.
- Four personal days per year.
- An employee assistance plan.
- A generous professional development plan: up to $1300 to be used towards learning activities.
- Six fully paid professional development days per year - related to position/responsibilities.
**About the Role**
The Client Engagement & Safety Worker (CESW) acts as a welcoming ambassador to all clients, visitors, service users and community members to Sherbourne Health. This role provides program and site location information when requested to facilitate easy access to our programs and services. As an ambassador for Sherbourne, this vital position must have highly developed communication skills as well as crisis and de-escalation abilities.
**Scope & Mandate**
The Client Engagement and Safety Worker will support Sherbourne’s clients, their families and members of the public with a high degree of professionalism, courteous, sensitive, and exercise good judgement in all interactions with while maintaining safe and secure environment for clients and employees by patrolling and monitoring premises.
**Day to Day Responsibilities**
- Greet visitors to the organization.
- Provide timely and accurate program information.
- Update, manage and monitor the information posted on SHC bulletin board(s).
- Post updates to the electronic bulletin boards (tv at the main entrance) as required.
- Conduct hourly patrols to all floors/areas and parking lot to ensure the facility is secure.
- Review and monitor camera footage to ensure the facility is secure.
- Work with direct supervisor to identify any potential risks, irregularities, recommend and participate in any mitigation strategies.
- Be informed and knowledgeable of all Emergency Plan procedures.
- Be informed of all AODA requirements.
- Engage safety protocols immediately when required. Including all Emergency Communication codes and fire safety protocols.
- Keep informed of any onsite renovations, construction projects and building maintenance schedules.
- Engage de-escalation, crisis intervention or conflict resolution strategies to mitigate, when required, in keeping with Sherbourne’s Code White protocols.
- Participate in debriefing sessions on all codes if involved.
- Record all incidents in a timely manner using according to Sherbourne’s Incident Reporting tool and advise the supervisor immediately of any incidents.
- Assist clients with information on Sherbourne’s complaints and compliments process.
- Participate in team meetings.
- Participate in ongoing professional development to stay current on security and client engagement processes.
- Work cross-agency to ensure good relationships with other staff and knowledge of program areas to ensure smooth client access to our programs and services.
- Bridge shifts between CEW and security staff working overnight, on weekends and statutory holidays by sharing information and advising on any outstanding incidents/issues.
- Participate in Accreditation Canada processes and staff activities (staff surveys, retreats, meetings, appreciation events) as required.
- Particip
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