Supervisor - Cafe (Full-time)

2 weeks ago

London, Canada Saga Board Games & Coffee Full time

**The supervisor’s role is to assist the management team in executing store operations while ensuring our guests receive exceptional customer service.**

**You will be responsible for upholding and ensuring that team upholds company policies and procedures, ensuring a clean store environment, and delegating tasks - all to create an amazing environment for staff and guests alike.**

Key Responsibilities:

- Acts with honesty and integrity
- Acts as model employee in service standards, customer engagement and professionalism.
- Ensures health and safety protocols are executed at all times
- Leads the team to provide exceptional customer service by coaching and providing positive reinforcement
- Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on team performance
- Handles guest concerns promptly and resolving them in a positive manner
- Ability to learn board games and explain them to guests
- Follows all cash management policies and ensures proper cash management practices are followed by team members
- Maintains regular and consistent attendance and punctuality
- Provides quality food, beverages and experiences for all guests

Key Attributes:

- Strong customer service and troubleshooting skills
- Detail oriented and able to learn quickly
- Remains calm under pressure
- Excellent time management and organizational skills
- Excellent verbal communication skills
- Strong interpersonal skills that allow to work effectively in a diverse work environment.
- Ability to maintain sense of urgency and keep momentum.
- Desire to be part of a team and contribute as such
- Ability to direct the work of others

Qualifications:

- Customer service experience
- Leadership experience
- Enjoying board games a definite asset
- Smart Serve certified/ability to obtain Smart Serve prior to starting
- Food Handler certified/ability to obtain Food Handler prior to starting

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted or free food
- Flexible schedule
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person

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