Customer Service Representative

4 weeks ago

Gananoque, Canada BMO Financial Group Full time

101 King Street East Gananoque Ontario,K7G 2V2

This is a part-time position with a guaranteed 15 hours per week.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience,

  • Customer Service Representative

    3 weeks ago

    Gananoque, Canada BMO Financial Group Full time

    101 King Street East Gananoque Ontario,K7G 2V2 This is a part-time position with a guaranteed 15 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with...

  • Summer Customer Service Representative

    2 days ago

    Gananoque, Canada LCBO Full time

    Location Address: 189 King Street East, Gananoque Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...

  • Customer Service Representative

    3 weeks ago

    Gananoque, Canada BMO Financial Group Full time

    101 King Street East Gananoque Ontario,K7G 2V2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative Part Time Leading

    2 weeks ago

    Gananoque, Canada Holiday Inn Express & Suites Full time

    The Holiday Inn Express & Suites 1000 Islands is looking for people to join our team. We are currently looking for a partime Customer Services Representative leading to full time. Duties would include making reservations, check in/out guests, handling cash, processing credit card/debit card transactions and answering any questions or enquiries guests may...

  • Customer Service Associate

    3 weeks ago

    Gananoque, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Guest Services Representative, Part-time, Tic

    2 months ago

    Gananoque, Canada Shorelines Casino Thousand Islands Full time

    Shorelines Casino Thousand Islands is seeking qualified individuals interested in furthering their career as a **Guest Services Representative**. As a Guest Services Representative you’re one of the first points of contact for our valued guests so this is your time to shine! Exercise your fabulous customer service skills and can-do attitude in a...

  • Client Service Representative

    2 months ago

    Gananoque, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 days ago

    Gananoque, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Inside Sales Representative

    2 weeks ago

    Gananoque, Canada Frontline Systems, Inc. Full time

    **INSIDE SALES REPRESENTATIVE** **Main Responsibilities**: - Assist and support all Key Account Manager activities. - Preparing and following up sales quotations. - CRM input and management. - Proactive customer outreach. - Liaising with customer service/order processing; support and back-up for order processing. **What Shows Success**: - Sales targets...

  • Cashier/customer Service

    1 week ago

    Gananoque, Canada Gananoque Home Hardware Full time

    Answer customer questions and provide product information - Operate cash register and handle financial transactions - Maintain a clean and organized checkout area - Assist customers with returns and exchanges - Skills: - Strong communication skills in English - Ability to multitask and prioritize tasks effectively - Detail-oriented and highly organized -...

  • Cashier/customer Service

    1 week ago

    Gananoque, Ontario, Canada Gananoque Home Hardware Full time

    Answer customer questions and provide product information Operate cash register and handle financial transactions Maintain a clean and organized checkout area Assist customers with returns and exchanges Skills: Strong communication skills in English Ability to multitask and prioritize tasks effectively Detailoriented and highly organized Ability to work in a...

  • Financial Services Representative Ii

    3 weeks ago

    Gananoque, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Guest Services Representative-tic

    3 weeks ago

    Gananoque, Canada Great Canadian Full time

    Are you a dynamic customer service professional who loves to have fun, create outstanding marketing initiatives and be in the spot light? This position is responsible for assisting with the implementation of promotions and all new guest services initiatives. Always creating Great and Memorable Experiences for our guests and colleagues, guest services leads...

  • Customer Experience Associate

    2 days ago

    Gananoque, Canada TD Bank Full time

    **Customer Experience Associate**: - 425313BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 100 King Street East **Employment Type** - Regular **City** - Gananoque **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Personal Banking Associate

    3 weeks ago

    Gananoque, Canada BMO Financial Group Full time

    101 King Street East Gananoque Ontario,K7G 2V2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Service Bartender

    4 weeks ago

    Gananoque, Canada Cornwall's Pub Full time

    OPPORTUNITY Service BARTENDER REPORTS TO: F&B MANAGER COMPANY We are currently seeking a Service bartender to contribute to the success and operation of Cornwall’s Pub. Rockport, Ontario is a quaint village located in heart of the 1000 Islands, an internationally known tourism destination, offering seasonal sightseeing boat tours and waterside...

  • Service Bartender

    3 weeks ago

    Gananoque, Canada Cornwall's Pub Full time

    OPPORTUNITY Service BARTENDER REPORTS TO: F&B MANAGER COMPANY We are currently seeking a Service bartender to contribute to the success and operation of Cornwall’s Pub. Rockport, Ontario is a quaint village located in heart of the 1000 Islands, an internationally known tourism destination, offering seasonal sightseeing boat tours and waterside...

  • Service Bartender

    4 weeks ago

    Gananoque, Canada Cornwall's Pub Full time

    We are currently seeking a Service bartender to contribute to the success and operation of Cornwall’s Pub. Rockport, Ontario is a quaint village located in heart of the 1000 Islands, an internationally known tourism destination, offering seasonal sightseeing boat tours and waterside accommodations on the St. Lawrence River. The 1000 Islands region is also...

  • Service Bartender

    3 weeks ago

    Gananoque, Canada Cornwall's Pub Full time

    We are currently seeking a Service bartender to contribute to the success and operation of Cornwall’s Pub. Rockport, Ontario is a quaint village located in heart of the 1000 Islands, an internationally known tourism destination, offering seasonal sightseeing boat tours and waterside accommodations on the St. Lawrence River. The 1000 Islands region is also...

  • Automotive Service Installer

    1 week ago

    Gananoque, Ontario, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...