Computer Systems Anaylst I

2 weeks ago

Newfoundland and Labrador, Canada Eastern Health Canada Full time

**Location: Waterford Hospital (Remote Opportunities Available)**

**Computer Systems Analyst I**

**Nlchi Solutions & Infrastructure**

**Temporary, Full Time (until Septemebr 18, 2024 with possibility of extension)**

**09402RP1**

**Hours**
- 75 bi-weekly (8 hour day shifts)

**Salary**
- CG-37, ($34.73 - $38.80)

**Competition Number**
- 2024000741

**Posted Date**
- 1 February 2024

**Closing Date**
- 8 February 2024

**About Us**
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.ca

**Job Summary**

We are looking for a highly motivated and results-oriented individual with high regard for patient safety, privacy, security controls, and customer service to fulfill the following responsibilities:
Perform and assist with the analysis, development and testing of configurations and customizations ensuring usage and performance are optimized and aligned with clinical and business requirements

Analyze, design, and implement new systems and solutions such as ITSM system

Design training packages for systems and equipment that are new to Eastern Zone such as ITSM system

Work closely with system vendors, business owners, and other technical and non-technical teams to provide guidance and support for various project implementations

Consult with end users and management to understand problems and requests and develop solutions by testing software and operating system options and compatibilities through changes to existing systems

Develop and maintain support procedures, and update system configuration documents, user documentation, and training guides

Support the development and coordination of risk management processes and provide business analysis and project coordination support

Establish and maintain effective working relationships with staff and managers across all levels of the organization

Effectively communicate and document business and IT information in line with agreed processes and procedures

Facilitate group meetings

This position will be located in the Eastern Zone.

**Job Demands**
Occasionally lifts objects up to 25 lbs., as well as occasional standing, walking, driving, bending, kneeling, and stretching may be required.

Constantly performs fine finger/precision work while sitting and using a computer mouse.

Constantly requires visual concentration when troubleshooting, designing, debugging, and troubleshooting reports/forms/scripts.

**Job Qualifications**
Graduation from a recognized university with a Computer Science, Commerce, or Business degree supplemented by a diploma in Information Technology/Informatics, minimum one year (900 hours) duration, or from a recognized Technical College with a minimum three-year Computer Studies Diploma.

Three (3) years' recent experience with programming, systems analysis, and supporting large enterprise systems is required.

Working expertise and knowledge of Eastern Zone's core enterprise systems.

Experience collaborating with stakeholders within the health system.

A satisfactory record of work performance is required.

The following would be considered assets:

- Experience designing, implementing, and supporting ITSM systems such as IT and Human Resources ticketing solutions
- Certification in health information / informatics management
- Certification in Information Technology Infrastructure Library (ITIL)

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

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