Customer Success Manager

4 weeks ago

London, Canada ZTR Full time

ZTR's is looking for a customer evangelist to play the important role of **Customer Success Manager**. The Customer Success Manager will be integral to ZTR's success and growth as they focus on the overall customer experience of ZTR's key clients, the expansion of revenue, the adoption of product & services.

**Help Promote Sustainability**

Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously. We help to minimize environmental impact through product innovations that reduce emissions and increase fuel savings. Our goal is to help our customers reach theirs.

**As the Customer Success Manager, you will**:

- Develop and maintain strategic relationships with the customers they support and build recognition as a trusted advisor.
- Rapidly understand the client’s current business priorities, fleet modernization goals, environmental targets and capacities to understand how we best position ourselves to support them.
- Leverage internal stakeholders, data, case studies and insights to challenge customers to implement best practices.
- Drive adoption of existing as well as new products, services and programs with clients.
- Prioritizes time spent on opportunities based on potential return on investment.
- Support customers in defining measurable outcomes with clear timelines that leverage ZTR solutions to achieve those desired business outcomes.
- Measure and report the impact of the offerings currently implemented so that ZTR and our clients have a common understanding of impact toward achieving all expected outcomes.
- Support in communication and preparing customers for product or service updates.
- Be responsible for tracking, managing and progressing your funnel to meet performance targets.
- Support ZTR internal staff on defining and executing on Customer Program Success Plans.
- Escalate critical customer issues and escalate to ensure internal ownership as required internal resources.
- Extract, collect and communicate the Voice of the Customer to internal teams including Product Management and Marketing.
- Identify, define and drive renewals, phased upsell and cross sell opportunities from account base.

**Minimum Qualifications**:

- 5-7 years of experience in engineered technology, remote monitoring and customer success services
- Experienced in managing customer success and revenue expansion
- Technical aptitude and/or experience selling a technical product
- A tenacious self-starter, willing to use a Challenger Model and has a personal drive to succeed
- Strong interpersonal skills
- Excellent communication skills, both written and verbal
- Commitment to continuous improvement, self-development and lifelong learning

**Why Work at ZTR?**

Enter a workplace where you can take advantage of your skills and talents to make a difference both as an individual and as part of a high performance team. ZTR welcomes you to join an innovative environment where new ideas are encouraged; and extraordinary performance is rewarded.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place for driven people to make a difference in our company and within our customers’ organizations. You will have the ability to direct your own career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.
- ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence._

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