Financial Services Manager

6 months ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

At **Performance Lexus** we are an award winning team that pursues excellence in guest service. We go the extra mile in providing exceptional care, in order to ensure our guest experience is rich and beneficial.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**Performance Lexus** is currently seeking a **Financial Services Manager**. The FSM is responsible for coordinating the sale of finance and insurance products to customers. The FSM works as a liaison for lenders and financial institutions to provide financial services to dealership customers.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- **Great Experience**: Every customer is entitled to a great experience
- **Integrity**:We are honest and transparent in our actions
- **Diversity**:We are stronger through the inclusion of people, brands and ideas
- **Innovation**:We passionately embrace opportunities for new and continuous improvements
- **Empowerment**:We encourage and support our people in taking initiative
- **Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations.
- Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs.
- Maintain a current knowledge of third-party financing options and be able to present such options to customers.
- Project a positive attitude for the benefit of our customers and fellow employees.
- Read, understand, and adhere to all rules, regulations and procedures as required by the employer.
- Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, Ontario Motor Vehicle Industry Council (OMVIC), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).
- Ensure that all work performed is thorough, accurate and completed in a timely fashion. This includes the preparation of all documentation, contracts etc. related to the sale / lease of vehicles, accessories and sundry services.
- Maintain all reports and records as may be required by the manufacture, dealership management and suppliers.
- Attend sponsored training classes as scheduled by management.
- Ensure quotes for products and services are competitive and reasonable.
- Keep customers updated by phone as to the progress of their vehicle’s delivery.
- Establish and maintain strong and professional working relationships with finance companies, banks, manufacturing financing centre and suppliers.
- Establish and maintain a cooperative and professional relationship with sales management and staff.

**What you need to succeed**:

- 1-3 years of Financial Services Management or Automotive Sales experience.
- Outgoing and a positive attitude required.
- Previous sales experience in an automotive, retail or hospitality environment.
- Proven ability to deliver exceptional customer service.
- Excellent problem-solving and organizational skills.
- Ability and willingness to be flexible under changing conditions.
- Ability to be creative and persuasive in negotiating with customers
- Ability to exhibit professionalism with a positive attitude under pressure.
- Must have a valid Ontario Driver's License and good driving record.
- Well-spoken, friendly and articulate.
- Must have a valid OMVIC license or will be required to obtain an OMVIC license.
- Experience with Google Suite & Dealership Management Systems an Asset, but not required

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, experience, commission and bonus earnings**

**Job Type**:Permanent Full-Time

**Salary**:$90,00.00 - $120,000.00 per year

**Performance Auto Group is a leading automotive company in Southern Ontario with over 19

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