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Support Assistant

3 months ago

Brampton, Canada Canadian Mental Health Association- Peel Branch Full time

**Why join CMHA Peel Dufferin?**

**Support your community. Advance your career. Fulfill your purpose.**

Joining the Canadian Mental Health Association - Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve - and the people we help.

**We are currently seeking one full-time contract Support Assistant to join our Crisis team as part of the Canada Summer Jobs program**

This role is a part of the Canada Summer Jobs initiative to support youth in obtaining quality temporary work experiences. As a Support Assistant, you will report to the Program Manager, Crisis Services and assist with administrative functions, supporting our busy 24/hour Crisis team.

**Status**:8 week contract (anticipated contract dates will fall between June 10, 2024 and August 30, 2024); 30 hours a week in a hybrid working model

**Hourly Rate**:$17.55

**Location**:This position is based out of our 60 West Drive, Brampton office. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs.

**What You Will Do**:

- Assemble client and family welcome packages.
- Provide on-going clerical support to the Crisis Team including entering and updating the Client Database (CRMS) system.
- Enter and update client surveys in the CAMH OPOC database including contact entries in our electronic health record system (CRMS).
- Work collaboratively with the Direct Services to package OPOC materials for clients.
- Provide administrative support such as answering phone calls, faxing, mailing, photo-copying, and scanning
- This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities._

**What You Need to Join Our Team**:
Participants of Canada Summer Job roles **must** meet the following requirements:

- Must be between 15 and 30 years of age at the start of the employment
- Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
- Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
- Must be able to work all 8 weeks consecutively

**Additional Qualifications**:

- Currently enrolled in or a graduate of a post-secondary program in Health Care or Social Services
- Previous administrative experience, as well as experience working with client/patient related or driven databases would be an asset
- Knowledge of Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint
- Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
- Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
- Fluency in a second language, including ASL (American Sign Language) is considered an asset.
- Ability to work independently in a multi-task environment and to prioritize tasks in a manner that meets staff needs and program objectives
- Proof of administered full-series Health Canada approved COVID-19 vaccination prior to start date. If unable to be vaccinated for reasons relating to protected grounds under the Code, completed medical or religious exemption must be provided.
- A satisfactory Vulnerable Sector Screening (Police Check) report

**Deadline to Apply**: Until filled

At the Canadian Mental Health Association - Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll support people to assist clients who are struggling, helping to them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place - one person at a time.
- CMHA Peel Dufferin champions equitable recruitment processes._
- We are committed to establishing a qualified Board of Directors that is reflective of the diverse populations we serve and the diverse workforce we support._
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMHA Peel Dufferin will provide accommodations throughout the recruitment process to those who require. When co