Clerical Associate

2 weeks ago

Cambridge, Canada Cambridge Memorial Hospital Full time

Overview:
Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to **_creating healthier communities together_**_._ Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.
- Healthcare of Ontario Pension Plan (HOOPP)
- Group benefits, including health and dental, for full-time employees
- Employee and Family Assistance Program
- Leadership and Quality Improvement Curriculum
- Career Development & Education Grant
- Wellness, & Wellbeing Program
- Diversity, Equity and Inclusion Initiatives

**Job Description**:
**Salary**

$21.848 - $23.797

**Schedule**

**Shift**

As a key member of our Registration/Admission Clerical team, the Clerical Associate’s responsibilities include, but are not limited to: provide clerical support to Mental Health Services in all aspects of clerical needs on the Inpatient Mental Health Unit. On-going maintenance of files, booking of appointments and other clerical support, including sorting and filing of reports, opening medical records, discharges while working with CDS and OMHRS, maintaining training files. general file management duties. Retrieval and faxing of documents. Answering the telephone and directing calls. Processing information for release to external agencies. The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Protection Information Act (PHIPA).

This is position will work days for the Mental Health program. Some weekends and/or evenings may be required. The Clerical Associate will; registration/admission, accurately update demographic information, order entry, bookings, bed board, patient transfer, arrange patient transport, verify and update medical insurance, collect payment for uninsured services and supplies ordering, meet with patients or their family for preferred accommodation. The successful incumbent will have a proven track record for delivering excellent customer service and must be accountable within clinical and non-clinical teams

The physical demands of the role may include but are not limited to sitting, standing, walking, pushing, pulling, lifting and bending. This position contributes to ensuring there is a safe environment for patients, staff and visitors and enhances an exceptional patient experience. Other duties as per job fact sheet.

**Skills and Qualifications**
- Medical Office Administration program certificate required
- Medical terminology certificate required
- Recent experience in a hospital environment preferred
- Knowledge of psychiatric terminology and experience working with psychiatric patients required
- Familiarity with Meditech medical record modules, Meditech terminology, Meditech system modules including order entry and admissions. Community wide scheduling an asset
- Knowledge of health record systems, privacy concepts, and basic release of information principles required
- Knowledge of health record processes (discharges, quantitative analysis, coding and abstracting, ect.) required
- Ability to handle a physically demanding job involving occasional heavy lifting, overhead reaching, walking and bending for prolonged periods required
- Knowledge of and experience with standard office equipment (computers, printers, photocopiers, fax machines, etc.) required
- Superior keyboarding skills and Microsoft office experience required
- Excellent interpersonal and communication skills (both verbal and written), telephone communication skills, and customer service skills essential
- Decision-making ability, good judgment, and the ability to coordinate, prioritize and develop effective workflow methods
- Ability to prioritize in a fast paced environment with competing priorities, while demonstrating excellent customer service skills
- Able to perform well with mínimal supervision
- Demonstrated ability to attend work on a regular basis is required
- The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH._
- Cambridge Memorial Hospital is committed to providing and fostering a respectful workplace. All reasonable accommodation will be made to support participation in the recruitment process. Where needed, accommodations for disabilities will be provided, on request, to support participation in all aspects of the recruitment process._**_We thank all those who apply, however only those selected for an interview will be contacted._

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