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Host/hostess

4 months ago

Ottawa, Canada Marriott Ottawa Full time

**HOST/HOSTESS**
**Reports To**:Food and Beverage Operations Manager

**BE PART OF MARRIOTT OTTAWA’S FUTURE**

What’s in it for you?
- Competitive wages & benefits
- Marriott’s discount program for 8500+ hotels & restaurants
- Free-duty meals and beverages as well as food and beverage discounts
- Rewards and recognition
- Marriott’s world-class learning & development opportunities
- Positive respectful culture

**Our commitment to career growth opportunities**

Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Belong to a community where you are included. Be inspired by what’s possible and discover your future. Be challenged, grow, and achieve your ambition. **Begin** your purpose, **belong** to a community, and **become** the best version of yourself.

Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our guests. With 489 guestrooms, 36000 sqft of event space, a 26th-floor concierge lounge, SPIN Kitchen & Bar, and a Starbucks, and crowned by our rotating rooftop summit venue, we are the tallest hotel in the city and second-largest hotel overall.

Marriott Ottawa is preparing to begin a transformative, full renovation of all guestrooms, meeting and event space as well as all public areas, commencing mid-2024, positioning the hotel to continue its storied legacy of hospitality excellence.

**You’re a great fit if**:

- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Are Caring
- Are a Storyteller
- Are Extraordinary
- Are Open Minded
- Demonstrate Wonderful Hospitality. Always.

**YOUR RESPONSIBILITIES MAY INCLUDE**:

- Greet and seat all guests entering the restaurant.
- Explain/ tour the buffet with all guests.
- Allocate seating of guest so as to balance the number of tables for each section.
- Responsible for the daily total guest count. Communicate all BEO’s to manager at beginning of each shift.
- Inspect equipment and linen supply in room to see that everything is in order.
- Check and assist in service to see if guests are satisfied.
- Report any difficulties, compliments or complaints to the Outlets Manager.
- Read, maintain and make entries in the daily log.
- Ensure cleanliness, maintenance and order of menus and wine lists.
- Ensure the appearance of the room is according to floor plan, with tables and chairs lined up.
- Check the cleanliness of carpets, furniture, windows, curtains and walls within the restaurant prior to the service commencement.
- Answer the telephone courteously and professionally.
- Thank all guests and encourage their return when leaving the restaurant.
- Provide guests with information about the hotel.
- Stock host/hostess station and server stations with pens, toothpicks, candies and other supplies.
- Help transition of shift change and resetting of tables for new meal period.
- Communicate with next shift any pertinent information, pass-ons.
- Follow all Marriott policies and procedures as outlined in hotel manual.
- If any of the scheduled Hosts are late or phone in sick, inform the Outlets Manager.
- Forward shift cover counts to Managers at end of shift.
- Communicate with kitchen and bar regarding number of reservations, large walk-ins, daily specials and out of stock items.
- Other reasonable duties as required.

**JOB SPECIFICATIONS**:

- **Education and Experience**_
- Post-secondary diploma or Hospitality/Management certificate.
- Previous experience as a host/hostess in a hotel restaurant or similar environment.
- Previous customer service experience.
- **Skills and Abilities**_
- Must be available to work variable shifts (days, evenings, weekends and holidays).
- Able to work in a fast-paced environment and to multi-task.
- Bilingualism required (French & English).
- A team player with a genuine desire to please each guest.
- Excellent communication and organizational skills required.
- Able to work independently and under pressure.
- Must be polite and well groomed with good telephone etiquette.

**Job Types**: Part-time, Permanent

**Salary**: $22.29-$24.76 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site gym
- Store discount

Schedule:

- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

Ability to commute/relocate:

- OTTAWA, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Have you been employed by InnVest Hotels before? If yes, when was that and at what location?
- What is your availability - What days and hours are you available?

**Experience**:

- Host/Hostess or similar restaurant: 1 year (preferred)
- Customer service: 1 year (required)

**L