D.a. Townley

**About Pacific Blue Cross**

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

If you are committed to improving the health and well-being of British Columbians, we are currently recruiting for **Pension Administrator** to join our D.A Townley team This is a permanent, full-time role, and will require working from both, office and home (hybrid).

**Perks**
- Work-life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
- Paid vacation starts at 4 weeks per year, and increases with years of service.
- Hybrid work environment (i.e., a combination of work from office and work from home days).
- Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
- Company pension contributions after 1 year of service.
- Education allowance to expand your knowledge and develop your skills.
- Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program

**About the Position**
- We are searching for 1 Pesion Administrator** **to join our D.A Townley team department.
- This position is unionized and part of the CUPE 1816 Bargaining Unit. This position is paid at hourly rates and receives wage increases in accordance with the Collective Agreement. The starting wage for this position is: $28.00 per hour.

**Job Summary**

Under the general supervision of the Team Leader, administers one or more assigned pension plans to ensure clients, members, trustees, custodians and other stakeholders receive contracted services in accordance with established standards of service quality, accuracy and turnaround time. Prepares and updates monthly plan reciprocity entries from a variety of multi-employer records for individual members to facilitate pension entitlements with no breaks in service. Prepares and distributes new employer packages for union locals joining existing pension plans. Provides information to members on voluntary contribution and transfer-in procedures from other pension vehicle. Conducts year end pension plan processes. Reviews and processes accounts payable invoices for payment by custodians and conducts monthly accounts receivable processes for general D.A. Townley pension plans according to the terms, conditions and formulas established through administration agreements. In consultation with senior pension specialists, prepares packages for upcoming pension trustee meetings for assigned pension plans. On a backup basis, performs selected duties of the Pension Customer Service Representative.

Upon completion of your training, our organization follows a hybrid work strcuture where employees can work remotely and from the office.

**Job Duties**

**_Pension Plan Administration_**

1. Administers one or more assigned pension plans to ensure clients, members, trustees, custodians, and other stakeholders receive contracted services in accordance with established standards of service quality, accuracy and turnaround time by:

- maintaining current information on employee pension benefit status through secure employer websites.
- responding to direct member inquiries on plan benefits, rules and procedures, distributing appropriate forms and instructions for refunds, withdrawals, terminations and other options, and following up to ensure timely and accurate completion and return.
- processing member requests for plan refunds depending on eligibility and entitlements including requesting calculations and valuations from external plan consultants; updates system information.
- preparing and distributing plan termination notices, statements and member packages.
- preparing retirement information packages including pension estimates, options and alternatives prepared by senior pension specialists, ensuring all documentation is returned and confirmed, processing electronic funds transfer requests for direct deposit, preparing confirmation letters and updating system entries.
- responding to member death notices including accessing records of end of life options, obtaining death certificates and notifying plan custodians and trustees of member status and entitlements.
- updating existing spreadsheets, calculating tax payable on payment amounts and de