Researcher I

5 months ago

Montréal, Canada Intact Full time

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We’ll support your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

**About the role**

We’re looking for a Researcher I to join our growing team

**What you’ll do here**:

- Help inform our strategy and innovation efforts by providing insights into the needs of customers through qualitative and quantitative research.
- Work closely with designers, product owners, data analysts and business stakeholders to identify and prioritize research opportunities.
- Scope, plan, execute and manage research studies: customer and stakeholder interviews, usability tests, diary studies, surveys, competitive reviews, workshops, etc.
- Synthesize data from multiple sources and translate research insights into actionable recommendations/design.
- Working with our amazing designers, produce UX artifacts, such as customer journeys, personas and service blueprints that tell the true story of client experience across business lines and brands.
- Present insights to stakeholders at all levels, from peers to executives.
- Build connections with other teams within and outside Intact Lab to ensure past, current and future research is leveraged to its full potential.
- Contribute to our UX Research practice by improving our processes, templates and communications, and sharing your knowledge with colleagues.
- Advocate customer centricity throughout the organization.

**What you bring to the table**:

- At least one year of experience in UX research, UX design, service design, market research, start-ups.
- Demonstrated experience with both qualitative UX research methods: persona research, user interviews, user tests, contextual inquiry, etc.
- Expertise in usability and user-centred design practices.
- Experience with design tools (Sketch, Axure, Figma, InVision, Adobe Illustrator, etc.) is an asset.
- Experience in data analytics or statistical analysis is an asset.
- Passionate about unpacking and solving complex problems.
- Team player who thrives in a collaborative environment and can provide and receive constructive feedback.
- Eager to continuously learn, try new tools and approaches, and improve your craft.
- Proactive, comfortable working within a self-directed culture and navigating ambiguity.
- Patient listener, effective communicator, engaging presenter and compelling storyteller.
- Comfortable with interacting at different levels in the organization, from peers to senior management.
- ** [Bilingual (French and English).] **_Need to interact on a regular basis with an English-speaking clientele and colleagues across the country._
- No Canadian work experience required however must be eligible to work in Canada

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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