Customer Service Specialist

3 weeks ago

Nepean, Canada YMCA-YWCA of the Nation Capital Region Full time

**Overview**

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

**Some of the tasks of this position include**:

- Providing strong customer service by greeting participants in person and over the phone in a pleasant and friendly manner.
- Providing orientation and resources to new participants, highlighting services and programs offered in the centre.
- Assisting with administrative duties, including tracking statistics, filing, and ensuring all government forms completed by participants are fully completed and signed off.
- Providing the appropriate immigration forms using government guidelines and referring clients to the appropriate employment services and settlement agencies.
- Assisting with outreach to community agencies, sending out flyers and posters to distribution lists, participating in community events with other staff, and staffing booths at events.
- Assisting participants with their job search by accessing resources and tools needed to meet their employment goals.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary education in a related field

**Language**
- Fluent in English and French, oral and written essential
- Other languages are a strong asset

**Experience, Skills and Abilities**
- Experience working with newcomers or immigrants, or working in a multicultural environment
- Knowledge of immigrant settlement services and programs offered for newcomers to Canada
- Strong computer skills including MS Office suite, online research, data entry, social media
- Excellent organizational skills and detail-oriented
- Strong customer service skills

**Additional Requirements**:

- Applicants must already have a valid permit to work in Canada.
- Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required.
- Annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

**Core Competencies**:

- **Service Orientation**:Deliberately identifies and creates opportunities to enhance each and every person’s YMCA experience.
- **Problem-Solving**: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses, and implement and evaluate them.
- **Communication and Interpersonal Skills**: Ability to speak, write, listen, and secure information effectively in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build rela

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