Customer Experience Specialist

6 months ago

Nanaimo, Canada Elite Image Design & Print Full time

**Sales Generation**:

- Identify and pursue new business opportunities through prospecting, networking, and cold calling.
- Develop and maintain a pipeline of leads and actively follow up on sales inquiries.
- Collaborate with the sales team to develop targeted sales strategies and achieve revenue targets.

**Client Relationship Management**:

- Serve as the primary point of contact for clients, providing personalized assistance and building long-term relationships.
- Consult with clients to understand their printing needs and recommend appropriate products and services.
- Provide accurate quotes, pricing information, and production timelines to clients.

**Order Management**:

- Coordinate with internal departments to ensure the timely and accurate fulfillment of client orders.
- Monitor order progress and proactively communicate updates to clients to keep them informed.
- Address any issues or concerns raised by clients and work to resolve them promptly and effectively.

**Customer Service**:

- Deliver exceptional customer service at every stage of the sales process, from initial inquiry to post-sale support.
- Anticipate client needs and provide proactive solutions to enhance their experience.
- Handle customer inquiries, complaints, and feedback professionally and courteously.

**Market Research and Analysis**:

- Stay informed about industry trends, competitor activities, and market developments.
- Conduct market research and analysis to identify opportunities for growth and differentiation.
- Provide insights and recommendations to the sales and marketing teams based on market intelligence.

**Qualifications**:

- Proven experience in sales and customer service, with a minimum of 2-3 years in a client-facing role.
- Strong communication skills, both verbal and written, with the ability to articulate complex ideas clearly and persuasively.
- Excellent interpersonal skills and the ability to build rapport with clients and colleagues.
- Results-oriented mindset with a track record of achieving sales targets and delivering exceptional service.
- Knowledge of the print industry and familiarity with printing processes, products, and terminology.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

**Benefits**:

- Competitive salary with commission and bonus opportunities based on performance.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Paid vacation, sick leave, and holidays.
- Opportunities for professional development and advancement within the company.
- A supportive and inclusive work environment with a focus on teamwork and collaboration.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements.

Compensation: TBD Depending on Experience

**Salary**: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Print Industry: 3 years (preferred)

Ability to Commute:

- Nanaimo, BC V9R 5B1 (required)

Ability to Relocate:

- Nanaimo, BC V9R 5B1: Relocate before starting work (required)

Work Location: In person

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