Medical Assistant

4 months ago

Brampton, Canada Queen Square Family Health Team Full time

**Administrative Assistant**
- **Central West Ontario Health Team - Integrated Home-Based CARE Program**_

**About the C.A.R.E. Program [Coordinated, Accessible, Respectful, Equitable]**

The Central West Ontario Health Team (CW OHT) Integrated Home-Based CARE Program aims to provide wrap-around interdisciplinary care to reduce Emergency Department (ED) utilization for older adults experiencing frailty. Modelled after successful programs in Toronto Central (House Calls) and the East York Region North Durham OHT (Seniors Home Support Program), this program will accept referrals from ED/acute care, community, primary care, and home care using bestpractice tools to identify frailty and those at high risk for delayed discharge from hospital due to Alternate Level of Care (ALC) designation. The program involves comprehensive assessment provided by support staff and home visiting Care of the Elderly (CoE) Physician to develop a shared care plan and achieve patient and family/ care partner focused goals to address social, medical, and cognitive frailty.

Queen Square Family Health Team (QSFHT) is looking for a passionate Administrative Assistant to support daily operations and administrative duties for the CARE Program. This position requires excellent administrative skills, ability to work independently, and strong interpersonal communication skills to engage with patients, their families and/or caregivers, and other health care providers.

**Status**

Permanent part time, up to 19 hours/week distributed Mon to Fri per week

**Job type**

Remote/work from home with periodic in-person meetings with Program Manager and/or CARE team members

**Requirements**:
Reliable home internet, and ability to travel to office location when required

**Office location**

36 Vodden St. E, Suite 308, Brampton, ON, L6V 4H4

**Key Roles and Responsibilities**
- Gain familiarity and comfort with CARE program, patient flow, and administrative processes
- Answer a multi-line internet-based telephone system and redirect calls appropriately to CARE team members when needed
- Make phone calls to patients to provide information and book appointments with CARE team physicians and/or nurse based on careful coordination of schedule
- Use the organization’s electronic medical record (EMR) system - Arya EHR to: monitor incoming referrals, create patient profiles, manage appointments and provider schedules, complete assigned tasks related to patients
- Process correspondences, draft replies and perform other routine tasks
- Multi-task and be adaptable in an evolving environment
- Maintain privacy and confidentiality of all data and information
- Gain familiarity and understanding of other health care agencies and partners to strengthen communication and collaboration with CARE Program
- Participate in program planning, implementation, and evaluation activities
- Participate in team meetings
- Demonstrate teamwork and adherence to privacy and professional standards of practice
- Perform other duties as assigned by the Program Manager for efficient operations

**Qualifications**
- Post-secondary education and or/relevant education and a minimum of 2-5 years’ experience in a related field such as business administration
- Completion of a Medical Secretary Course (medical terminology, pharmacology) is an asset
- Experience in using EMR systems is an asset
- Proficiency with Windows 10, Microsoft Office Suite including Outlook and Teams, Videoconferencing tools such as Zoom, and conducting internet-based research queries
- Experience working as part of an interdisciplinary team is a preference
- Comfortable with electronic documentation and use of technology in the workplace

**Skills Needed**
- Strong oral and written communication skills
- Strong organization skills and a high attention to detail
- Confidence and comfort in working independently
- Ability to resolve conflict
- Critical thinking and decision making skills
- See value in and show ability to work effectively as a collaborative team member

**Reporting**
- The Administrative Assistant will report directly to the CARE Program Manager

Queen Square Family Health Team offers a competitive salary and comprehensive benefits package, including medical and dental benefits and is a participating employer of the Healthcare of Ontario Pension Plan (HOOPP). We also offer an attractive and rewarding work environment.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Job Type**: Part-time

Pay: $23.00-$26.00 per hour

Expected hours: 19 per week

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Brampton, ON

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