Permanent Supportive Housing Support Staff

2 weeks ago

Fort McMurray, Canada Centre of Hope Full time

A Full Time Support Staff Position

**About Permanent Supportive Housing**:
Centre of Hope Permanent Supportive Housing (PSH) is a 17-bed program located on the 2nd floor of Centre of Hopes main building. This program works to provide an inclusive, harm-reduction and recovery-based home for individuals who were experiencing chronic homelessness prior to entering PSH and have been identified with extensive barriers to independent housing. Our PSH program is established from evidence-based practices to ensure each resident is provided with adequate support to increase their longevity in housing and self-efficacy. The program provides voluntary access to a flexible and comprehensive array of support services and places no limits on length of tenancy if terms and conditions of the lease or agreement are met. There is an extensive focus on resident engagement, behavioral health care, intensive case management services, life skills training, cultural components and more. The most integral components of the PSH program are resident choice, optional services, harm-reduction supports via an onsite managed alcohol program and protection of tenancy.

**General Support Staff Duties**:
Under supervision from the PSH Supervisor, the PSH Support Staff is responsible for but is not limited to:

- Providing support and advocacy to individuals who were previously experiencing chronic homelessness
- implementing client programming as directed
- Fostering and creating a safe and comfortable environment within the program that supports the needs of all residents
- Ensuring the safety and security of the program / building
- Assisting the residents in the completion of all assigned tasks and ensuring their compliance with house rules
- Ability to work with residents using culturally informed strategies
- Assessing and addressing resident needs as a member of a team in a person-centered and holistic fashion
- Support residents’ goals determined within each resident’s case plan
- Develop and maintain positive rapport within team as well as with resident relationships
- Advocates to supervisor on behalf of residents to ensure services are beneficial regarding internal and community resources. Actively engages in problem solving with each resident if a barrier presents
- Participates in case conferences where necessary and appropriate
- Ensures effective service delivery for each resident by observations and documentation to assist with their case plans
- Resolves conflict situations, including resident complaints and disputes
- Maintains current knowledge of legislation, community services, resources, policies, programs, procedures, and community issues affecting our resident population.
- Completing daily staff communication log and resident log
- Ability to communicate effectively both in writing and verbally
- Ability to organize and prioritize duties

**Required** **Qualifications**:

- Certificate in Social Services and/or a related field or equivalent combination of education / experience
- Experience in home care, group home or congregated living settings is an asset
- Experience in conflict resolution and de-escalation techniques
- Advanced knowledge of issues relating to activities
- Knowledge of resources and services available within the community specific to homelessness
- Ability to work flexible hours which includes night shifts, day shifts, weekends and holidays for the full 12-hour scheduled shift
- Valid standard First Aid and CPR level 5
- Experience addressing the needs of individuals who have experienced chronic homelessness
- Acceptable Criminal Record Check
- Ability to carry / lift up to 50lbs and ability to maneuver yourself up/down flights of stairs if needed.

**Assets**:

- Additional education or certification in addictions / mental health counselling or intervention strategies
- Certification in Mental Health First Aid
- Certification in Applied Suicide Intervention Skills Training

**Applications will be received up until October 5th, 2023**

**Salary**: $23.04-$24.57 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person

Application deadline: 2023-10-04

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