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IT Service Desk Analyst
4 months ago
**Help us boldly shape retail in Canada**
Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.
Job Summary
A Service Desk Analyst’s primary role/responsibility are to provide both corporate and store employees with proficient first level technical support and incident resolution for hardware/software issues that cover a variety of platforms.
Service Desk Analyst’s should be focused on providing solutions to end user incidents to ensure they have a smooth experience using their technology.
**RESPONSIBILITIES:
- Serves as the key technical reference when troubleshooting and operating technology components
- Service oriented with expert communication skills (both verbal and written) in dealing with employees and partners.
- Experience using remote control technologies for managing mobile devices (example: Personal Device Terminals), Server and POS Registers ; experience using a Remote Desktop Management Tool (ie. SMS, Tivoli) for software distribution to desktops
- Skilled utilizing ticketing tools (Service Now, Remedy, etc.)
- Strong team player
- Self-motivated/demonstrates initiative
- Flexible work hours as we are 24/7 operations
Required Skills and Experience
- 2+ Years’ experience supporting an end user computing environments
- Minimum of 2 years’ experience in a retail environment
- Superior troubleshooting skills for Retail devices (Personal Device Terminal, Access Point Units, Registers, Receipt Printers)
- Mac OS experience
- Experience with IOS and Android
- Ability to support users in a Microsoft Office 365 environment
- Knowledge of Active Directory
- Familiar with Citrix infrastructure components and Clients for troubleshooting
- Experience with Microsoft exchange / Outlook configurations for troubleshooting
- Analytic / Problem solving Skills
- Customer Service Skills
- Organizational Skills
Desired Skills/Certification
- Bilingual (French/English). - preferred
- Work experience in a Service Desk environment
- College education in computer technologies
- Excellent knowledge of store cash registers hardware
- Strong hardware and networking experience
- Excellent analytical and synthesis capacity
- Able to make good decision under pressure
- Fast learner with strong ability to mentor others
- Strong troubleshooting skills
- Ability to prioritize activities
- Able to remain positive in all circumstance
- Must have a high level of confidence in own abilities
- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart - these are some of the many reasons why Canadian Tire Corporation is one of _Canada’s Best Managed Companies _. _
- To learn more about this team and the Canadian Tire family of companies follow us on _LinkedIn _. _
