Ambassador Customer Experience

3 weeks ago

Gatineau, Canada Banque Laurentienne Full time

Gatineau- Customer servicePart Time- 26834- 22 November 2023***
**Seeing beyond numbers**

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
- This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.
- The Customer Experience Ambassador ensures that we connect with our walk-in customers, meet their expectations and exceed them by providing quality and efficient customer service. He/she plays a key role in bringing customers into the advisory loop and is required to make simple sales of transactional products. He/she ensures that customers are listened to, that their questions are answered or referred to the right place, regardless of their origin or assignment. He/she is also responsible for the day-to-day compliance responsibilities of the branch from a transactional perspective.

Branch: Gatineau - 325 Boul. Greber Unité L, Gatineau

**Responsibilities**
- Greet each client warmly in person and respond to their needs
- Answer incoming calls in the branch and direct them to the right resources, if necessary
- Identify and anticipate the customer's needs in order to take good care of them
- Promote the advisory offer and inform customers about the Bank's policies and procedures as well as the various campaigns and promotions underway
- Position yourself as a point of contact, in collaboration with the branch teams
- Serve the customer or introduce the customer to the appropriate resource to ensure an effective customer experience and build trust
- Coordinate customer, consultant and manager requests - inter-branch
- Make simple sales of transactional products when opportunities are identified
- Ensure that customer needs are met to their satisfaction and according to established standards
- Perform administrative tasks and provide administrative support to the various departments
- Follow up on the Branch Responsibilities Manual, procedures and established standards for branch compliance and customer experience
- Any other related tasks to contribute to the improvement of the customer experience, to the support of our customers in the digital transition and to the success of the branch, such as participation in various local team performance initiatives

**Qualifications**- Completed high school diploma- Relational skills focused on customer service
- Propensity to provide prompt and efficient customer service
- Strong work organization and priority management skills
- Strong communication skills (in person, by phone and in writing)
- Thoroughness and attention to detail
- « **Qualifications requises**
- Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages. »**Inclusion and Accessibility**

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

**PIPEDA**

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

LI-MLP

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