Field Service Technician

2 months ago

Vancouver, Canada Xerox Full time

**PRODUCTION SERVICE TECHNICIAN**

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

**PRIMARY RESPONSIBILITIES**:

- Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices

**SKILLS AND QUALIFICATIONS**:

- **Senior Electromechanical experience, **including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or **Military or Veteran**.
- **Superior time management skills and RELIABILITY**. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
- **Valid driver's license, appropriate insurance coverage, and a clean driving history. **A Motor Vehicle Record (MVR) is included in our technician background check.
- **This is an extremely active position that requires the **ability to lift 50 pounds**,** walking, standing, squatting, bending, and driving for over 50% of the workday**. Safety is our top priority, especially around electrical components.
- Useful certifications for this role:
**Here’s what success looks like in the first 60 days**:
You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference of call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.

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