French Bilingual

2 weeks ago

SaintLaurent, Canada CHEP Full time

**Position Purpose**

To ensure proper management and control of CHEP assets by physically counting and auditing the stock levels and controls of CHEP products at customers through Hire Stock Audits.

To provide both office based and on-site support to clients to ensure that the integrity of the pooling control system is improved, client queries and control issues are dealt with quickly and effectively and the perception of value for money and customer care is entrenched in the minds of our clients.

**Major/Key Accountabilities**

Stock Audits Planning

1. Confirm audit date with Support/Commercial Managers and Customer.

2. Schedule meeting with Support/Commercial Managers to discuss what information is to be obtained and documented during the audit.

3. Identify locations that require CHEP representation onsite vs. only WIS (CHEP vendor).

4. Update iAuditor with count requirements.

5. Validate data - customer location addresses and contacts with Support team, Sales force, google. Customer, Power BI etc.

6. Gather intel regarding all locations: Is there a freezer, what type of gear is required.

7. Plan for resources via Routific, for Inventory Team, WIS, and CHEP volunteers if required.

8. Communicate and confirm audit dates with customers.

9. Review completed audit schedule to ensure no gaps.

10. Schedule inventory travel flights, hotels and rental cars.

11. Schedule preaudit meetings with Commercial/Support Managers and Audit Analyst to discuss/review counts present vs. baseline.

12. Schedule meetings to discuss, audit details: risk, escalation or failures throughout the audit process.

**Customer Contact**:
2. Provide customer insights to the Support Team.

3. Ensure that any issues discovered during an audit requiring management attention are escalated to the Inventory Manager.

**Visiting and Conducting Physical counts at the Customers sites**

1. Based on the count schedule, visit customers sites to complete the physical counts.

2. Proper PPE gear must always be carried before entering Customer sites.

3. Strict adherence to Customer Safety protocol must be followed in accordance with CHEP Zero harm policy guidelines.

4. Walk continuously for long periods.

5. Available to drive and fly within Canada on a weekly basis.

6. Watch and follow all the safety guidelines posted within the customer sites for your own safety. Especially near high racking, forklift traffic areas and deep stacked pallets.

7. Personal or work-related phone calls or any distractions must always be avoided during the counts for your own safety.

**Responsible for counts query / problem resolution by**:
1. Ensuring all queries allocated by the Inventory Manager are resolved in accordance with the business rules within the agreed time period

2. Ensuring queries assigned are followed through to their resolution and that the Siebel

3. Escalating problems to the relevant Commercial / Support Team members as required to seek resolution of conflict situations

4. Notifying the relevant customers queries have been resolved.

**Responsible for Physical Stock count of CHEP equipment by**:
1. Arranging stock count dates with customer well in advance of Audit.

2. Conduct physical stock count with client.

3. Correspond and arrange stock counters with suppliers and/or with internal CHEP people.

4. Ensure customer are represented at stock count and if not get signed agreement from customer accepting the results.

5. Agree terms, date & time of stock count with customers.

**Reporting**

1. Car mileage and travel expenses reporting via Concur system and scorecard.

2. Collect all counts and tabulate data onsite before leaving site.

3. Any issues with counts, do an immediate recount of identified area of concern.

4. Customer iAuditor sign off required.

5. Assign case and PDF bundle of results to Audit team.

**General/Ad Hoc**

1. Assist fellow staff whenever and however possible.

2. Attend team meetings and provide feedback.

**Asset Recovery**

1. Follow up any Asset Protection & Recovery issue as required by National Internal Auditor.

2. Notify Support and Commercial Managers of any pallet misuses at customer site during audit.

To participate in team projects. Any other task as delegated by the CCS and management.

**Scope**
- Canada Region

**Challenges/Problem Solving**
- Get customer compliance with attending Hire Stock Audits
- Business to follow up with customer on all completed Audits

**Authority/ Decision Making**
- Finance - In line with authority levels
- Hire Stock Auditors - In line with company Business rules

**Key contacts**

Internal:

- Commercial, Sales, Support Team, Audit Team,

External:

- Customers

**Qualifications**
- Must have - High School Diploma
- Recommended - Business Diploma

**Experience**
- Minimum 1-2 years exposure to key Siebel, SAP, Sales Force systems
- Minimum 1-year experience in dealing with Customers
- Must have valid driver license to operate a car in Canada.

**Skills and Kno

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