Diversion Support Team Members

2 weeks ago

Regina, Canada YWCA Regina Full time

**Position Description**:
Under the supervision of the Assistant Director and the general supervision of the Directors of Women’s Housing, the Diversion Support Worker will respond to crisis and provide support from a trauma informed, harm reduction and client centered approach to women and families with complex barriers while working in collaboration with all YWCA Women’s Housing teams to meet basic needs for housing, food, and safety. The duties and responsibilities include:
**Responsibilities**:
Service Delivery  
- Connecting with and building relationships as the first point of contact for walk-in clients at the YWCA,
- Direct clients into appropriate YWCA programs (Outreach, Shelter, or Residence) or provide light touch diversions services
- Respond to crisis situations in a trauma informed manner, de-escalate when needed.
- Support women and families to connect with Outreach Coordinators, Residence Coordinators, or Shelter Counsellors to navigate government and community programs.
- Maintain positive relationships with other frontline teams working with our target population, with a focus on agencies providing services for individuals impacted by trauma, mental health challenges and addictions.
- Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities while understanding the impacts of ongoing colonial practices.
- Establish/maintain positive relationships with other professionals in the community including police, mental health support teams, emergency services.
- Follow common case planning process with each individual, including intake/assessment process.

Administrative Duties  
- Maintain detailed and accurate electronic case files using HIFIS
- VI-SPDAT, track referrals, contacts, and other data in accordance with program standards
- Provide verbal and written reports to appropriate area managers at predetermined intervals. 
- Attend meetings to coordinate caseload and ensure regular communication with other YWCA Women’s Housing teams
- Cooperate with team members to ensure other administrative needs are met.

**Qualifications**:
Required:

- Experience working with Indigenous communities and cultures.
- Demonstrated experience working with the complex needs of people experiencing homelessness
- Knowledge of the child welfare system, criminal justice system, income programs, trauma informed care, and family violence would be an asset.
- Ability to work independently and with a team. 
- Accurate record keeping ability and basic computer skills (knowledge of HIFIS would be an asset)
- Good communication and organizational abilities
- Crisis intervention skills
- Cultural awareness, and respect for women and children of various backgrounds
- Asset:

- Class 5 driver’s license
- Valid First Aid/CPR certification

**YWCA Regina Employment Benefits**:

- Employer paid RRSP Contribution - set up by employee
- Employer paid benefits plan with the option to enhance at mínimal employee cost
- Use of YWCA vehicle as needed for work purposes
- 10 - Stat Holiday Days + 3 - YWCA Regina recognized days paid - annually
- Paid vacation days, accrued based on hours worked
- Paid sick days, annually - with carryover - based on hours worked
- Use of YWCA Regina vehicle fleet - for work purposes - with right credentials
- Casual dress code

**Job Types**: Full-time, Permanent

Pay: $22.80-$26.39 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Work Location: In person

Application deadline: 2024-05-03

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