Program Coordinator

3 days ago

Strathroy, Canada VON Canada (Ontario) Full time

**Requisition Details**:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Community Supports
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: Yes

**Job Summary**:
The Coordinator is responsible for providing support to the Manager(s) and for providing leadership and coordination of the day-to-day operations within the framework of VON philosophy, policies, procedures, standards, and quality management.

**Key Responsibilities**:

- Assesses clients for services, monitors service delivery, and contributes to the development, evaluation, and promotion of relevant programs to support those processes.
- Liaises with service providers, program coordinators, managers, and clients to ensure the quality of care and service.
- Ensures client intakes and other relevant updates are completed and the appropriate program coordinator or supervisor has all information needed to begin service.
- Provides resources, training, and other support to caregivers, other relevant staff, and volunteers to assist their efforts to care for clients and their families.
- Communicates with staff on a regular basis to consult on resource needs, volunteer management issues, and other priority areas.
- Provides orientation to new volunteers and staff on VON programs and services. When applicable this will include an introduction to VON’s Commitment to Volunteers and Volunteer Policies and Procedures.
- Assists in the recruitment and day-to-day coordination of volunteers to support client care.
- Coordinates record management and statistical data collection for programs within the site.
- Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
- Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
- Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
- Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.

**External and Internal Relationships**:

- Timely communication and follow-up with clients, staff, and community partners/professionals as required

**Education, Designations, and Experience**:

- Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
- Minimum of 2 years of experience in community health or social services.
- 2-3 years of experience in client/customer service and volunteer management is an asset.
- 1-2 years of experience in program planning and evaluation is an asset.
- Demonstrated understanding of the not-for-profit healthcare environment.
- Demonstrated understanding of caregiver issues, the healthcare system and community resources.
- Experience in providing education and training to staff and volunteers is an asset.
- Experience in supporting individuals with mental and cognitive issues is an asset.
- Experience working with seniors and adults with disabilities is an asset.
- Education or experience in gerontology is an asset.

**Skill Requirements**:

- Exceptional customer service skills.
- Demonstrated commitment to working in an environment with high confidentiality and discretion.
- Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
- Excellent oral and written communication skills.
- Strong attention to detail.
- Able to work both independently and within a team.
- Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
- Ability to problem solve and adjust to rapidly changing priorities in a deadline.
- Proficiency in Windows OS and MS Office Suite programs.
- The use of Personal Protective Equipment (PPE) may be required

**Other**:

- Must have a personal vehicle and possess both a current driver’s license and proof of vehicle insurance.
- A current and original copy of a satisfactory Criminal Records Check.
- Current First Aid and CPR certification is required.
- A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
- The ability to speak French is an asset in French Designated areas.
- The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.

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