Business Support Specialist

3 weeks ago


Coquitlam, Canada House Smart Home Improvements Full time

Business Support Specialist - Home Installations

Family-owned and operated since 2000, **House Smart Home Improvements** provides Vinyl Windows, Patio Doors, French Doors, and Entry Doors for homeowners. All products are high quality, energy efficient and professionally installed to last a lifetime. We hold A+ status on BBB (Better Business Bureau), and highly rated on Google & HomeStars professional network.

POSITION**:Business Support Specialist**. Responsible for scheduling, rescheduling, coordinating, tracking, and completing window and door installation projects, as well as conducting daily confirmation calls. They will schedule installations with customers through various communication channels and work closely with sales teams, order fulfillment teams, and third-party providers to ensure excellent customer satisfaction. This position requires strong teamwork skills, and specific tasks may vary based on the needs of the business.

**Responsibilities/Accountabilities**:
Schedule installation day & times with homeowners
Manage and coordinate with multiple calendars and schedules
Confirm customer installation appointments on a daily basis
Reschedule with customers in cases of weather, shortages, or other delays
Keep track of critical knowledge and activities related to orders
Pay invoices as required, such as installer payments, sales people commissions and suppliers accounts
Support regular team duties within support of an office environment

**Skills/Knowledge**:
Demonstrate excellent customer service skills
Maintain excellent organizational skills
Collaborate effectively with team members and customers
Prioritize tasks effectively
Possess strong problem-solving capabilities
Be adaptable to changing processes and priorities
Have a keen eye for detail and consistently follow through on tasks

**Requirements**:
House Smart Home Improvements is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

Reference ID: Business Support Specialist

FT hours: 35 per week

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$28.00 per hour (based on experience)

COVID-19 considerations:
All customers are required to wear a mask when entering the work area

High touch surfaces are cleaned regularly

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$28.00 per hour

**Benefits**:

- Casual dress
- Extended health care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- administrative assistant: 2 years (preferred)
- receptionist: 1 year (preferred)

Work Location: One location

Application deadline: 2023-04-17



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